Customer Advisor Woking, England
Job description
The starting salary for this role is £12,488.50 per annum pro rata to £24,977 based on an 18-hour working week.
The working hours are Monday, Wednesday and Friday - 8:45am to 3:15pm.
You will be based at, and work from, one of our Adult Learning Centres at least one day each week, so you will need to be able to easily commute and live within a reasonable travelling distance from a centre. Our centres are based in: Camberley, Esher, Farnham, Guildford, Molesey, Sunbury and Woking.
About us
Surrey Adult Learning is a leading provider of adult education in the County. With over 50 years of experience and more than 1000 courses delivered each year, we are committed to offering a diverse range of courses that cater to the interests and aspirations of our learners.
Our mission is to inspire and support adults in their learning journey, empowering them to unlock their potential and thrive in both their personal and professional lives.
About the role
We are now looking to appoint a Customer Advisor to join our Customer Service Team. We are a busy, friendly team of several part-time members of staff, whose main responsibility is to provide a high level of customer service directly to members of the public. The team forms part of the larger Learning Services Team within Surrey Adult Learning.
You will be part of a team acting as the first point of contact for telephone enquiries and enrolments for adults interested in attending adult learning classes. You will provide initial information and advice, and a high level of customer care. You will input real time enrolments, process payments and refunds, along with attendance and achievement data on the Service's Management Information System (MIS).
About you
We’re looking for someone who has some previous experience in a customer service environment and an interest in adult learning. Excellent interpersonal and communication skills will be essential in this role. You will need to be a strong team player with excellent administration skills and the ability to manage your own workload, meet deadlines and prioritise as required. High standards of accuracy and attention to detail are required.
To be considered for shortlisting for this position your application will clearly evidence:
- Experience of working within a busy team
- Excellent administration and customer service skills
- Good IT skills and the ability to work under pressure
At Surrey, our values and behaviours are just as important as our skills and abilities. They shape who we are as an organisation. Find out more about the values we follow.
For more information please find the full job description below and refer to this before submitting your application. We also invite you to read our Life at Surrey handbook to see insights of the culture at Surrey and how as a valued employee, you can help shape our Council.
Additional InformationThe job advert closes at 23:59 on Thursday 7th September 2023.
Interviews will take place on Thursday 21st September 2023 at our Woking Adult Learning Centre.
Contact Details
For an informal discussion about the role, contact Phil Evans by e-mail at [email protected].
We look forward to receiving your application, please click on the apply online button below to submit.
Benefits
From flexible working to job sharing (where possible) we are committed to providing a healthy work life balance. A laptop and mobile will be supplied if applicable to your role. You will benefit from 26 days annual leave, rising to 28 days after 2 years' service (pro-rata for part-time hours), a generous local government salary related pension, as well as the option to join our car lease scheme. For more information about the wide variety of benefits you can take advantage of please visit MyBenefits for Surrey County Council staff.
Our Commitment
Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applications where:
- The candidate has evidenced the minimum criteria for the role through their application
- The candidate has chosen to share that they have a disability on the application form
Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role.
We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.
