Customer Advisor Swansea, Wales
Job description
We know what you’re thinking. ‘’I don’t want to work in a contact centre’’ BUT hear us out!
We are not just any contact centre...
You want to know what’s in it for you right?
Why are we different?
- We are extremely proud to have been voted 2nd Best Big Company to Work for in the UK and 1st Big Company for Wellbeing in 2022.
- Our unique culture is very much built on – people who like what they do, do it better. We have an inclusive, hardworking, fun, and collaborative environment where you’ll feel part of the team and supported from day one
- We’re Wales’s only FTSE 100 company – now who wouldn’t want to be a part of that?
- We’re voted Best Car Insurance provider for 7 years in a row – we really care about the service we provide to our customers, and they are at the forefront of everything we do.
- We’ve been voted as one of the UK’s Best Workplaces by Great Place to Work since 2001 – Have a look at some of our blogs under Admiral Life or even follow our Admiral Life Instagram and Facebook page.
- We pride ourselves on being a forward-thinking company with more than 11,000 colleagues and endless opportunities to test, learn and grow. Work hard and you’ll reap the rewards
- We look after YOU – We have many colleague benefits which will support you financially and look after your health and wellbeing. You’re rewarded and recognised for hard work, and we love to celebrate success.
However, it doesn’t stop there. For more information take a look around our ‘Working at Admiral’ section and ‘Benefits’ at the bottom of this page.
We have multiple positions available within our award-winning contact centres which all require you to:
- Be nice – your role will be speaking to our customers, and we expect excellent service to be delivered on every call. However, don’t leave your personality at the door, we want YOU to be YOU!
- Upsell –please don’t be put off if you don’t consider yourself to be a typical salesperson, we sell through service. We always like to inform our customers of any products available which could be a benefit or potentially save them money
- Negotiate – customers will be looking for the best deal, so you’ll take them through their policy, making any necessary amendments and answering queries along the way
- Be resilient – there will be challenging times where you may be faced with a frustrated customer or a more complex query. We treat all customers with respect and as individuals
- Confident with computers and able to multitask – we use multiple systems and software so experience with working with computers is important
- Be open and willing to learn – we provide training and all the necessary tools for you to do a great job. There will be plenty of feedback and guidance, but we ask for your dedication and a good work ethic
Available Roles
Customer Loyalty (11/09/2023) - You'll mostly be taking inbound calls from existing customers and offering solutions to benefit our customers, whether that be negotiating the best price at renewal, including extra cars, homes or vans to their policy, or simply dealing with general customer queries. Our area is constantly evolving to keep up with the needs of our customers and to ensure we have a competitive edge. We're proud of our inclusive and collaborative culture.
New Business (11/09/2023) - As the first point of contact for our customers, you'll be responsible for communicating the benefits of a policy and guiding them through the buying process. Our fun, competitive nature and strong culture has contributed to the company’s success of being market leaders in the industry. We pride ourselves on the development of colleagues, and our supportive and dedicated management team will help you achieve your full potential.
Please note, we are unable to accomodate any time off for the first 13 weeks from the above start date due to training. If you are unable to commit to this start date, please register your interest for future opportunities here.
