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Customer Account Manager- Scotland & Partners Remote

Community Brands

Full Time Remote 10.56 - 12.04 GBP Today

Job description

Overview:

We are seeking a Customer Account Manager (Scotland& Partners) to join our growing UK team!

Position Overview

Assist our Senior Partner Manager in overseeing a portfolio of assigned customers (Scotland & Partners), develop new business from existing clients, and actively seek new sales opportunities. Engage with organizations to get a better understanding of their mission, goals, challenges, and needs. Foster long-term relationships with clients and help grow our business.

In addition, the successful applicant will work alongside our Senior Partners Manager to support in maintaining and growing our partner business throughout the UK.

Responsibilities & Qualifications:

A Day in the Life

Develop strong relationships in your assigned territory and operate as the lead point of contact for all matters specific to your accounts.
Work alongside our Senior Partners Manager to support in maintaining and growing our partner business.
Own and drive revenue in your assigned territory by closing renewal business with price lift and upsell products and services to existing clients.
Learn and demonstrate a fundamental understanding of our services and technology platform and be able to articulate the advantages over competitors. Serve as the lead point of contact for all customer account management matters.
Deliver high quality training sessions to stakeholders in both an in-person and online setting.
Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
Develop pipeline by building interest with new prospects and clients resulting from your own outbound research and activities including email, phone and/or social media
Set meetings for sales team for product demonstrations with interested prospects (from both inbound leads and your own self-sourced leads)
Meet or exceed monthly, quarterly, and annual goals set by management.
Prepare reports on account status.
Collaborate with our Senior Partner Manager to identify and grow opportunities within the territory.

We are looking for someone who brings...

2 years of experience in a relevant sales field (outside of retail)
BA/BS degree in Business Administration (preferred)
Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
Experience delivering client-focused solutions to customer needs
Experience presenting to medium/large groups.
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
Excellent listening, negotiation and presentation abilities
Strong verbal and written communication skills
Attention to detail with excellent organization skills
Competitive and committed attitude and drive
Experience selling in the tech industry
Great people skills; ability to quickly understand your audience and tailor the right message to them

Total Rewards:

About Community Brands UK

Great Technology doesn’t make the difference, great schools and inspired teachers do, but it can help! Every day, we are driven by a shared purpose of letting technology do what it does best, creating space and time so that school staff and teachers can do what they do best, creating a better future and opportunities for all young people.

Our philosophy is to effectively ‘create time’ by helping to restructure the day, modernising the way schools use technology to streamline everyday processes, we lead the way in our sector, helping more schools daily than any other independent education technology company in the UK. Assisting schools in handling complex and time-consuming processes through providing tools, data, and structure to help them operate more efficiently.

Teachers2Parents, SchoolMoney, Parentapps, Groupcall Messenger, xporter, Wisepay and Assembly Analytics are just some of the market leading brands forming Community Brands UK. All together, we supply to over 18,000 schools, with another 24,000 schools using our data integration indirectly. We are a strong and capable company with a history spanning over 60 years.

Community Brands UK is part of the Community Brands family providing software that powers non-profits, associations, and K-12 schools to engage with the people they serve through programs and events, raise funds to enable their mission, and manage their financials and operations.

With over 1,600 employees in the US, Canada, UK, Australia, India, and the Philippines, we know that our success is driven entirely by the people of Community Brands. Through professional opportunity, we strive to give each person a clear path to success and personal growth. We embrace diversity and believe that our differences in experience and perspective are the key to our sustained success.

We are #togetherstroner

Why work here?

Full personal membership to our private healthcare, AXA PPP
25 days of holiday, plus the bank holidays
Generous paid sick leave
Enhanced paid parental leave
Membership to our Death in Service Insurance scheme which provides 4x your salary to your loved ones
Generous salary sacrifice pension scheme

Community Brands are an equal opportunity employer, committed to being a successful, caring and welcoming place for all employees. We want to create a supportive and inclusive environment where our employees can reach their full potential, without prejudice and discrimination. We are committed to a culture where respect and understanding is fostered, and the diversity of people's backgrounds and circumstances will be positively valued.

We therefore treat everyone on the basis of their talent and cultural capability, and nothing else.

Community Brands aims to achieve equality by removing any potential discrimination due to protected characteristics defined in the Equality Act 2010.

Additional factors

All persons hired will be required to