Customer Account Manager (B2B) Derry, Northern Ireland
Job description
*NO EXPERIENCE NECESSARY, ON-THE-JOB TRAINING PROVIDED*
Do you want to work for one of the UK & Ireland’s most advanced manufacturers of corrugated packaging?
Join us and you will be welcomed by our friendly, motivated and supportive team.
Diamond Corrugated is a manufacturer and supplier of containerboard packaging. Our customers range from cutting-edge start-ups, to some of the most iconic brands. We put people first and live by that every day.
Role Profile
The appointment will be on a full-time permanent basis, 8.30am to 5:30pm Monday to Thursday, and 8:30am to 2:00pm Friday. Alternative working hours may be required from time to time.
Working as part of the internal account management team, and wider areas of the business, you will develop an in depth understanding of and work closely with a range of key B2B accounts to ensure the business is able to meet their day-to-day supply and service needs.
You will act as the key point of contact and become a trusted business partner - our aim is to always provide an exceptional level of service to our customers.
We’re looking for someone with drive and the ability to hit the ground running. We encourage new ideas and suggestions in an office where our whole team has a voice, so tell us what experience you can bring!
We're a friendly and busy team, therefore a positive attitude and willingness to work hard are essential!
Key aspects of the role:
- Being a key link between our sales, logistics and manufacturing teams to ensure manufacturing and transport has been scheduled ensuring the product is delivered on time and in full to customers
- Monitor and control stock levels in line with customer usage and requirements
- Review customer order patterns to ensure that orders are being processed in a timely manner
- Prepare customer reports as and when required
- Process customer orders using our planning system
- Liaising with customers and responding to their queries
- Processing of invoices
- Supporting the accounts team with debtor control
- Step in to support our production planning team from time to time. This may include ordering of raw materials and scheduling of production jobs
Full training will be provided
Key attributes:
- Excellent organisation, time management, communication and relationship building skills
- High level of IT skills in particular excel and/ or other analytical tools
- Ability to present information in a clear and concise manner
- A positive and problem-solving mindset
- Willing to learn and develop within the business
- Previous experience in a customer-facing role (B2B preferable)
Job Types: Full-time, Permanent
Salary: £28,000.00-£30,000.00 per year
Benefits:
- Company pension
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Derry: reliably commute or plan to relocate before starting work (required)
Work Location: In person
