We have a fantastic opportunity for an experienced Customer Account Manager to join the growing business development team within a leading IT Managed Service company.

Reporting to the Sales & Marketing Director, you will be responsible for managing and growing your allocated strategic customers by building strong relationships in order to deliver against your individual sales and performance targets. These targets underpin the broader company objectives.

You will need to build relationships with your allocated customers to understand their strategic vision and operational plans with a view to engage at all levels so that their business challenges are addressed, and Centrality are viewed as a trusted and valuable partner.

What can you expect?

When you join Team Centrality, you will be rewarded with the opportunity to work with a team of likeminded individuals who enjoy working with a diverse range of customers. We value an individual’s contribution their opinions and feedback and have a commitment to equality, inclusion, and diversity.

Key attributes we look for in our team:

• High levels of integrity, doing what they say they will do.
• Professionalism and passion for customer excellence
• Thirst and personal commitment for continual learning
• Ability to develop positive relationships and seek feedback to improve.
• Pride in delivering positive outcomes.
• Interest to want to work with the latest Microsoft Technologies

Required experience for this role:

• Knowledge of solution selling, and structured sales methodologies
• Ideally has Azure & M365 Fundamental certification.
• At least 3 years prior experience within an Account Management Role within an IT Managed Service Provider
• At least 1 years’ experience operating at CIO/IT Director level with medium sized enterprises.
• Demonstrable experience in growing assigned customer base and sales target overachievement.
• Solid understanding of Azure Cloud, Microsoft M365 and security propositions within a consulting and annuity stream business.
• Lives the Centrality Values of Honesty, Expertise, Approachable, Results and Teamwork
• Passionate and highly professional with high integrity
• Charismatic individual, with an ability to build rapport and trust quickly.
• Proactive in approach, an attentive listener, confident in use of probing questions
• Nurturing style to cultivate opportunities, and handle objections.
• Able to lead internal and external stakeholder groups and influence to achieve win-win outcomes.
• Excellent interpersonal and communication skills – both written and oral.
• Strong organisational, planning and time management skills.
• Ability to maintain a positive attitude and calm demeanour when under high pressure.
• High degree of diligence and professionalism and meticulous attention to detail.
• High level of numeracy, literacy and able to generate and present high-quality documentation.
• Commercially astute
• Open to travel.

What Centrality can offer you?

At Centrality you will enjoy fast-paced, challenging and stimulating work within small agile teams. Everyone gets involved in team-based projects and we strive to make everyone feel an important part of Centrality and for them to feel empowered to make a difference.

We are committed to providing a range of comprehensive benefits to reward our team for the high quality of work they deliver, and ensure you have the tools and resources to be successful.

Our employee rewards include:

• 
  25 days holiday as year increasing to 30 with service.
• Company bonus scheme
• Commitment and sponsorship for technical and professional development
• Employee Assistance, Westfield Health Cash, free yearly flu vaccination vouchers
• Flexible working dependent upon on the role
• Company parties and team social nights out to celebrate our success as a team.
• Support for charity/volunteering
• Endless LaVazza coffee and fruit
• Your personal development is important to us, so much so we offer you up to 10 training days per year to invest in your ongoing development, aligned to your current or future role with us

About Centrality

Founded in 1996, Centrality has prided itself in growing through reputation through service excellence and commitment to delivering the solutions its clients needed rather selling technology just for technology’s sake.

Our growing team are at the core of delivering this strategy; talented IT professionals that care passionately about our customers. Our commitment to our people is core to our DNA to ensure they have the learning and development time, to deepen and broaden their skills so that they remain relevant in an ever-changing technology landscape and grow.

Our honest, friendly approach with customers, coupled with deep technical expertise ensures we deliver real business results through teamwork and partnership. We pride ourselves upon forming long term partnerships with our customers, providing the expertise to unlock their potential through the design, implementation, and support of the right technology. Our customer base has steadily grown over the years through the referral of the service we deliver.

Centrality at its heart is a people company who provide services and expertise to our customers, to help them leverage Microsoft technology to solve business challenges. Therefore, we recruit with cultural fit and values in mind. We expect individuals to be able to uphold our core values, of having a strong work ethic, focus on service excellence, a passion to collaborate with colleagues and customers, take personal accountability for their ongoing learning, who are well organised and able to deliver results. We operate a flat organisation structure were there are no boundaries, and staff are encouraged to work with colleagues at all levels.

If this sounds like you, please click on the link to apply and send us a copy of your most recent CV, and we’ll be in touch.

Privacy Notice

We want to help people find the best role for them, and to make the most of all applications for the opportunities available at Centrality, we therefore collect and use a range of personal data to make better recruitment decisions, before applying for this role, please view our privacy policy explaining what personal data we will use in the recruitment process and how long we will store your data for.

Visa Sponsorship

We are unable to provide any form of VISA sponsorship for this role, therefore any applications from outside the UK will not be considered.

DBS Checks

All employees who work for Centrality are asked to apply for a basic criminal records (DBS) check when they are offered a role with us, as some of our clients require this as part of our contractual obligations. If you’d like to see a copy of our Employment of Ex-Offenders Policy, please let us know.

Note to Recruitment Agencies

We are proud of our fantastic people team who work hard to find candidates that have the right skills, experience, culture fit, growth mindset, who align to our HEART values, and we don’t accept CV’s from agencies who aren’t on our preferred suppliers list.