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Job description

About us

We are professional and agile.

Our work environment includes:

• Modern office setting
• Food provided

We are seeking a Customer Service Representative to join our team. The ideal candidate will have strong communication skills, excellent problem-solving abilities, and a genuine dedication to customer satisfaction. This position requires a lot of independent thinking and time management skills, as well as a strong computer knowledge. Our ideal candidate has the ability to work in a fast-paced environment and will be able to remain calm under pressure.

Responsibilities:

• Help customers with their enquiries in order to create an optimal experience.
• Be friendly, helpful, and courteous to all customers at all times.
• Be dependable and reliable when dealing with customers.
• Maintain a high level of professionalism in manner and appearance at all times.
• Communicate clearly and effectively in both written and oral form.
• Read, write, and speak English fluently.
• Have a basic mastery of computer programs.
• Knowledge of the customer service software system is beneficial but not necessary; knowledge of customer service best practices and procedures is a must.

Job Types: Full-time, Permanent

Salary: £26,000.00-£31,000.00 per year

Benefits:

• Additional leave
• Casual dress
• Childcare
• Company car
• Company events
• Company pension
• Cycle to work scheme
• Discounted or free food
• Employee discount
• Flexitime
• Free or subsidised travel
• Free parking
• Gym membership
• Housing allowance
• Language training provided
• Life insurance
• On-site parking
• Private dental insurance
• Private medical insurance
• Profit sharing
• Referral programme
• Relocation assistance
• Sick pay
• Store discount
• Unlimited paid holidays
• Wellness programme
• Work from home

Schedule:

• Flexitime
• Monday to Friday

Supplemental pay types:

• Bonus scheme
• Performance bonus
• Yearly bonus

Work Location: One location