Customer Account Coordinator

Customer Account Coordinator Fareham, England

Saab
Full Time Fareham, England 22290 - 27544 GBP ANNUAL Today
Job description

JOB DESCRIPTION


Job Title:
Customer Account Coordinator

Reports to:
Customer Services Manager

Based at:
Saab Seaeye Limited, 20 Brunel Way, Segensworth East, Fareham, Hants PO15 5SD

Job Purpose:
To provide customer support by ensuring continuous maintenance of supplied systems and products through the provision of spares and repairs.

Key accountabilities and responsibilities:

  • Prepare and assist customers with their enquiries and quotations, in accordance with the organisational management and quality systems, seeking additional technical knowledge when necessary.

  • Process repairs received from customers, in accordance with the organisational management and quality systems.

  • Process customer orders, in accordance with the organisational management and quality systems.

  • Monitor the progression of customer orders through but not limited to, weekly after sales and production meetings. Report back to customers when necessary, advising of any delays or issues with their order.

  • Liaise with despatch for weights and dimensions for orders that are ready to be received by the customer.

  • Negotiate with freight forwarders the most competitive prices to ensure customers receive best possible service available

  • Prepare and submit relevant shipping/customs documentation to include, but not limited to, Airway Bills, Commercial Invoices, Export Licences, Certificate of Origins, EUR1’s and packing lists, to comply with relevant local, country and international law.

  • General administrative tasks.
  • To undertake any other duties as appropriate within their competence, as required by their Head of Unit from time to time.

General accountabilities and responsibilities:

  • To use personal judgement and initiative to develop effective and constructive solutions to challenges and obstacles in day to day activities and procedures within the specified role.
  • To maintain personal ability in, and appropriate use of, all relevant IT (Information & Technology) and other systems required to adequately perform the role.
  • To act ethically, with integrity and in the best interest of the business at all times.
  • To maintain a professional and supportive relationship with team members and other departments in order to deliver business and delivery objectives or deadlines.
  • To keep good time management to minimise any wasted time and maximise productivity and effectiveness.

Quality, health, safety and environment (QHSE)
  • Cooperate with the company to achieve a healthy, safe and sustainable working environment
  • Work in ways that ensure your own safety and that of others; “Do the right thing even when no one is looking.”
  • Report any incidents, near misses or other health, safety and environmental concerns
  • Deliver all products and services in line with Saab Seaeye quality standards to ensure we meet our customer requirements and highlight any quality concerns or potential improvements.

Customer Account Coordinator
Saab

www.saabgroup.com
Stockholm, Sweden
Micael Johansson
$10+ billion (USD)
1001 to 5000 Employees
Company - Public
Aerospace & Defence
1937
Related Jobs

All Related Listed jobs

Systems Administrator (Microsoft)
University of Oxford Oxford, England 34308 - 42155 GBP ANNUAL Today

You will be responsible for service and incident response to troubleshoot and resolve RFS issues, communicating with users, suppliers, project and service teams

Senior Assistant Management Accountant
Anglia Ruskin University Chelmsford, England 36333 GBP ANNUAL Today

You will be a qualified accountant, with an excellent working knowledge of Microsoft Office; with advanced knowledge of Excel, and an understanding of relevant

Handmade Gift Finnisher - Gift Packing, Decorating, etc
Qfonic Technology Peterborough, England 9.5 GBP HOURLY Today

You will be involved in finnishing (packing, decorating) handmade gifts. Training will be provided, the ability to plan, work in a team and learn new methods

Product Owner
Peach London, England 60000 GBP ANNUAL Today

Become the largest global SaaS provider for managing advertising content driven by our passion for solving customer needs with innovative products and smart

Supermarket Assistant, Nights
Waitrose Caversham, England 10.5 - 11.48 GBP HOURLY Today

The role of a supermarket assistant involves a range of tasks, including advising and serving customers, moving and replenishing stock, carrying out