Cruise Sales and Service Consultant

Cruise Sales and Service Consultant Remote

Broadway Travel
Full Time Remote 21757 - 30000 GBP ANNUAL Today
Job description

Job Title

Cruise Sales & Service Specialist

Location

Home

Reporting to

Cruise Sales Manager

Hours

40 hours per week (part-time working would be considered)

Role Summary

The role of the Cruise Sales & Service specialist is to help customers with planning and booking Cruise holidays.

This Role will focus on delivering exceptional service from end to end, from initial enquiry, booking stage, after sales, operations through to customers return and huge deliverance on customer retention.

Key Responsibilities

  • Understand the customers needs to match perfect Cruise holiday and have the knowledge to recommend the right product
  • Achieve all monthly Sales key KPI's, including conversion, PPB, profit targets
  • Take customer through end to end booking checklist to execute everything from providing them with confirmations, tickets, balance collection to online check in and enhance holiday by adding “ extra bits” such as , travel insurance, excursions & car parking
  • Provide a “personal touch “by keeping in touch with your all your individual clients, from pre calls check they receive tickets, welcome home calls, and proactively contact with new offers to suit them
  • Achieve customer service reviews & KPI’s
  • You will also be proactive in sourcing cruise product to support marketing campaigns
  • You will also be responsible for cruise operations, including cancellations, customer complaints, in resort issues
  • Have the ability to be interactive with media channels including social media, web chat and video communications

Skills, Knowledge and Qualifications Required

  • High awareness of cruise campaigns, with substantial knowledge of the cruise industry and products and what sells effectively
  • A passion for cruise with a minimum of 2 years recent experience of travel sales, ideally in a cruise environment
  • Demonstrable record of achieving KPI’s, with the ability to sell confidently and turn enquiries into sales
  • Exceptional customer services skills with experience of working in a customer focused environment
  • Excellent telephone manner and listening skills with the ability to anticipate customers’ needs
  • Ability to source and recognise cruise deals
  • Excellent communication skills and the ability to sell the benefits of cruise over the telephone
  • Excellent attention to detail
  • Ability to use Microsoft packages – e.g. PowerPoint, Word and Outlook
  • Ideally to be able to demonstrate completion of online cruise training programmes
  • A genuine desire to achieve results, both personally and as part of a successful team

General

  • To undertake any other duties that may fall into the job criteria
  • To follow all company policies and procedures
  • To ensure the Company values are demonstrated at all times
  • To treat all employees, customer and suppliers with dignity and respect

Job Types: Full-time, Permanent

Salary: £21,757.00-£30,000.00 per year

Benefits:

  • Additional leave
  • Casual dress
  • Company events
  • Company pension
  • Employee discount
  • Free parking
  • On-site parking
  • Wellness programme
  • Work from home

Schedule:

  • 8 hour shift

Supplemental pay types:

  • Performance bonus

Experience:

  • Cruise Sales: 2 years (required)

Work Location: Remote

Reference ID: csss-Mar23

Cruise Sales and Service Consultant
Broadway Travel

www.broadwaytravel.com
Luton, United Kingdom
Hussein Rajan
$5 to $25 million (USD)
51 to 200 Employees
Company - Public
Related Jobs

All Related Listed jobs

Support Worker - Children Residential Home
Trust Care Management Ltd Peterborough, England 11.5 GBP HOURLY Today

You will meet a variety of children and young people, some of whom may require high levels of supervision and support. Access to Blue Light Card.

Sales Advisor
EE Greenock, Scotland 21408 GBP ANNUAL Today

If customers decide its time to move on, those conversations can be more challenging. Paid days off to volunteer with charities or causes important to you.

Catering Assistant
Elior Stoke-on-Trent, England 10.42 GBP HOURLY Today

Term time only position including holidays in line with the school calendar. Ensure all complaint handling is dealt with professionally and in line with

Speech and Language Therapist - Rotational Stroke / Acute / ESD
London North West University Healthcare NHS Trust London, England 38762 - 45765 GBP ANNUAL Today

Are you looking to further develop your skills in acute stroke and rehab? If so then we want you! We are a team of around 30 SLTS who are welcoming, friendly

engineer
Analog Devices Edinburgh, Scotland 95634 - 50624 GBP ANNUAL Today

Analog Devices, Inc. (NASDAQ: ADI) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at...