CRM Executive London, England
Job description
Bird & Bird LLP is an international law firm which supports organisations being changed by technology or the digital world. We combine exceptional legal expertise with deep industry knowledge and refreshingly creative thinking, to help clients achieve their commercial goals. We have over 1,300 lawyers in 31 offices across Europe, the Middle East, Asia Pacific and North America, as well as close ties with firms in other parts of the world. If you want to find out more, visit www.twobirds.com.
The firm offers excellent prospects for progression and our culture provides all our people with world-class support to achieve their ambitions and goals.
Bird & Bird is committed to maintaining an inclusive work environment and we are an equal opportunities employer. We support an agile working environment and are happy to discuss flexible working.
The CRM vision at Bird & Bird is to use intelligence to create value for our clients and sustainable long-term relationships for the firm. We work closely with key stakeholders and users across the business to improve the effectiveness of our marketing, sales and client management efforts through use of insights, data analytics, dashboards and reporting. CRM underpins a number of firmwide strategic projects and is an integral part of MBDs data driven strategy.
This is an exciting time at Bird & Bird, as we will shortly be completing a project to move to a new CRM system, Intapp OnePlace.
The CRM team, based in our London office, has a wealth of CRM and professional services experience and provides global support. It's made up of a Senior CRM Manager, Senior Executive and Executive.
The focus of this Executive role is to support business as usual and long-term strategic projects on our existing OnePlace platform for the duration of the project. This will include responding to queries, encouraging change in user behaviour, increasing user engagement and to be the voice of the user.
For further details on this role please click on the link below to review the job specification or contact Lucy Taylor, [email protected], for a confidential discussion about the vacancy.
