CRM Administrator

CRM Administrator London, England

Navig8 Group
Full Time London, England 35876 - 50000 GBP ANNUAL Today
Job description

Who We Are:

Integr8 Fuels is one of the fastest growing bunker trader/brokers in the market. Established in early 2011, the company has enjoyed significant success, both with suppliers and customers. Integr8 acts as exclusive trader to the Navig8 Fleet, and has close relationships with a number of blue chip shipping companies. Its hybrid model of trader / end user gives the company an advantage over its peers at the time of developing relationships with suppliers and end users.

CRM Administrator Role:

This is a growth role, providing the opportunity for a relationship driven individual with strong administrative capability to manage the Integr8 internal Customer Relationship Management (CRM) System- Hubspot. With approximately 70 traders globally, Hubspot enables Integr8 to manage interactions with customers through a streamlined and process driven approach. It assists with the management, maintenance, and development of existing and new customers, enabling traders to focus on the sales aspect of their role.

The role requires an individual with strong interpersonal skills to establish, maintain and develop trusting relationship internally with traders, with the ability to influence them and provide conflict resolution in the event of client ownership clashes. The role will also involve understanding and maintaining the administrative capabilities of the system, supporting and advising traders on how to use it effectively and identifying areas for improvements within the process.

Purpose of the role:

To act as representative and business expert of Hubspot.

To assist the sales trading function through establishing strong internal relationships with the traders and providing conflict resolution.

To provide administrative support and data management of Hubspot.

Summary of responsibilities:

  • Build strong and trusting relationships with traders, with the ability to influence and train them on how to effectively use the CRM system.
  • Regularly communicate with the trading team and understand motivation behind approaching a lead, ensure data accuracy, resolve conflicts, and maintain best practices.
  • Exercise judgement call to decide which trader should approach a lead.
  • Identify and raise areas of concern to senior managers with regards to sales management and ownership of client conflict resolution between traders.
  • Market research on leads and existing customers.
  • Diligently manage the data and inputs of Integr8’s trading system.
  • Maintain accurate and timely customer data in CRM (Hubspot).
  • Add new entries into the CRM system (companies, contacts, deals), manage existing entries, keep the data tidy and free of duplicates.

Skills and experience:

  • Strong interpersonal skills to manage a diverse range of CRM users and build effective communication with traders.
  • Strong communication and listening skills to develop and maintain trusting relationships with traders internally and have the ability to influence them.
  • Strong mediating and conflict resolution skills to resolve disagreement where it may arise between traders.
  • Strong adaptability skills to relate to different stakeholders and situations to achieve a desired outcome.
  • Experience and understanding of CRM systems, preferably Hubspot.
  • CRM/Database administration skills and data management capability.
  • Strong attention to detail to ensure accurate data entry as well as to escalate or fix issues where relevant.
  • Background in maritime shipping industry (preferable). Open to other industry backgrounds.

Right to Work:

Applicants must have the documents to prove their right to work in the UK/Singapore.

CRM Administrator
Navig8 Group

www.navig8group.com
Singapore, Singapore
Unknown / Non-Applicable
201 to 500 Employees
Company - Private
Related Jobs

All Related Listed jobs

customer relations
ERIKS group Runcorn, England 30672 - 23000 GBP ANNUAL Today

Job title:  Customer Operations Manager

Job Location: Runcorn

ABOUT US -

Hi, we’re ERIKS - a...

Head of Translational Bioinformatics
Enhanc3D Genomics Cambridge, East of England, England Today

This is a critical role in the long-term growth of Enhanc3D Genomics as the company advances programmes in the development of biomarkers, therapeutic targets

Assistant Store Manager
Tapi Carpets & Floors Liverpool, England 28000 GBP ANNUAL Today

Drive sales to meet and exceed your personal sales targets. You will lead by example in everything you do whether thats smashing targets, advising customers,

Business Sales Executive
Energy4UK Ltd London Today

Full Job DescriptionThe RoleBusiness Sales Executive . This job is perfect for you if you:are self-organised and self-motivatedhave the confidence and convincing skills to work as a telemarketer or...

Community Support Worker
Lancashire County Council Skelmersdale, England 21189 - 21968 GBP ANNUAL Today

Applicants who do not hold NVQ Level 3 at the time of appointment will be required to complete QCF Level 3 Diploma in Health and Social Care* within the first 2