credit manager Leeds, England
Job description
About Us:
At Stericycle, we deliver solutions and drive innovations that protect the environment, people, and public health. This includes working to create a more sustainable, shared future. Our innovative solutions make a difference in people’s lives, communities, and our planet by protecting their health and well-being.
Operating from 20 sites across the UK and Ireland, Stericycle and its Shred-it brand are both widely recognized as the UK’s leading healthcare waste specialist & information security solutions provider. Built on unrivaled knowledge and expertise, we are the clear leader in the delivery of safe, compliant, and sustainable solutions to an ever-increasing customer base.
Join us on our mission to protect health and well-being in a safe, responsible and sustainable way.
Position Purpose:
The Credit Controller will join the Company’s Shared Service Centre delivering great customer service to business customers whilst collecting on overdue invoice payments.
You will be responsible for the collection of assigned debtors, ensuring the maximum cash is collected, bad debts are kept to a minimum and debtor day targets are met, which will be achieved by communicating professionally and maintaining a high level of customer service with your assigned clients.
Working as part of a team with individual accountability in defined areas, this position deals with sales operational financial and organizational responsibilities in a highly customer focused way.
Key Job Activities:
Credit Control of assigned debtors, high volume collection activity on small and large value invoices to reach personal/team cash targets.
Targeted to high volume collection call/email targets.
Action and resolve customer invoice queries and disputes and raising credit memos when appropriate.
Reconciliation of customer accounts: Journal debits, journal credits, charge backs, debit memos, invoice adjustment notes etc.
Helping with the accurate posting and allocation of all daily incoming BACS, cheques and credit card payments with remittances onto the customers’ accounts.
Maintenance and reconciliation of the unallocated cash on assigned debtors.
Responsible for generating and transferring accounts to legal status.
Answer incoming telephone calls and ensure appropriate action is taken relative to each call.
Respond to all email requests within the agreed timescale.
Ensure all customers feel satisfied and are courteously treated.
All customer communications to be appropriate in content and accuracy.
To perform any other ‘ad hoc’ duties as required.
Process payment collection by card and target customers to sign up to Direct Debit.
Education:
Required Education: High School or equivalent.
Preferred Education: Associate's or equivalent.
Experience (EMEAA):
Good working knowledge of sales ledger and substantial credit control experience (min 2 years).
Good communicator with strong attention to detail and accuracy and solid reasoning skills.
Good team player, with the capability to work to call and collection targets.
Good office system skills including Excel, Word and Email and be open-minded to flexible ways of working and able to adapt to new processes and procedures.
SAP knowledge would be advantageous.
Successful candidates will be required to undergo a basic security/CRB/DBS check.
Certifications and/or Licenses:
Benefits:
Stericycle offers you:
- Contributory Pension Scheme
- Life Insurance
- Cycle to Work Scheme
- Access to SteriCares, our employee support fund
- Stericycle University – Our online library of self-development & learning
- Annual performance related pay review.
- Referral Scheme (Earn by introducing people in your network to the Stericycle family)
- Flu voucher
- Eye Test voucher
- And more…
Disclaimer:
The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job or person. This document does not create an employment contract, implied or otherwise. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources policies and local laws.To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.
