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Job description

Title: Credit Control Advisor

Department: Credit Risk

Location: Remote

Salary: £23,162

Are you looking for a full-time role working from home, what allows you communicate and support our customers?

We are looking for people to join our Credit Risk department, who discuss outstanding bills and provide suitable resolutions for our customers.

What we can offer you?

We offer you all the benefits you’d expect from one of the nation’s biggest and best energy challengers, including: competitive salary, contributory pension scheme, bonus up to 5% of salary and a health care scheme. You’ll also get the chance to work for one of the top CEOs in the UK, as voted for by Glassdoor’s 2021 Employee’s Choice Awards

We aim to provide you with a uniquely inclusive and diverse workplace, which showcases the extraordinary in all of us, by enabling you to be the best you can be.

What does this role involve?

As part of the credit risk team, you will be working with our customers who have not made their bill payments. You’ll take incoming calls, as well as making outbound calls, to work out and agree a payment plan with the customer.

Our customer base is both domestic and commercial, so the ability to build rapport quickly with a variety of people will help you be successful.

Day to day, you will;

· liaise with internal and external stakeholders;

· ensure customer records are kept up to date;

· complete any queries within agreed SLA’s.

Who are we looking for?

The ability to interpret, sometimes complex, data is needed, as is the ability to multi- task. You will need to be resilient and remain professional, at all times.

You will have;

· excellent communication skills both written and verbal;

· a passion for delivering exceptional customer service.

Additional benefits

· 25 days annual leave plus bank holidays.

· The opportunity to win tickets to major outdoor events with Utilita Extra –including, gigs and shows at the Utilita Newcastle, Sheffield and Birmingham arenas.

· Discounted employee energy tariffs.

· Access for you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.

· We offer all our staff a paid volunteering day every year plus the chance to be involved in various fund-raising opportunities.

· A health care scheme that includes dental, eye care, treatments, and diagnostics health consultations.

· Death in service, twice your annual salary.

· Employee Assistance Programme with access to counselling support, legal and financial advice 24/7 365 days a year, as well as a GP line and Your Care.

About us

Founded in 2003, Utilita is the first – and still only - energy company created to help households use less energy, by giving them better control via digital technology, including its industry-leading smartphone app (USwitch Awards best app 2018, 2020 and 2022).

Utilita is Britain’s leading Smart Pay as You Go energy provider, with over 800,000 customers, and thanks to having better control, its customers use around 11% less energy than the average bill paying household.

Utilita is committed to becoming a net zero business by 2030 and was named Green Energy Disruptor of the Year at the Better Society Energy Awards in October 2021.

Job Type: Permanent

Salary: £23,162.00 per year

Benefits:

• Work from home

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus scheme

Experience:

• credit control: 1 year (preferred)

Work Location: Remote