Course Advisor Remote
Job description
*Please kindly record the phone screen assessment when applying for this position*
Do you have experience in Sales and Customer Service?
Do you speak and write in English, Italian, Spanish, Arabic or Portuguese?
Malvern International are experiencing a period of rapid growth and expansion of the sales division. For this reason, we are looking to bring onboard a highly motivated Course Advisor.
Malvern International is an education group which delivers a range of English language programmes. Part of our business is three language schools operating all year round, based in London, Brighton and Manchester.
JOB PURPOSE
As part of this role, you will be responsible for liaising with students from all over the world who want to study English language in our language centres located in London, Manchester and Brighton.
RESPONSIBILITIES and DUTIES
Sales processes
- Respond to students' enquiries in a timely manner via email, Whatsapp, social media channels, video calls and by phone.
- Be responsible for providing excellent experience and accurate information in the pre-arrival stage of communication with potential students.
- Promote our products and services by up-selling and cross-selling when opportunities arise
- Strive to meet students’ needs and find solutions to any potential issues; overcome barriers
- Daily follow-up of the enquiries, adding value in emails, calls and messages
- Meet and exceed weekly, monthly and quarterly targets
- Communicate effectively with the academic, operations and accommodation teams
- Analyse communication received from potential students and make note of any issues that may be impacting the sales processes, then report to the Head of Sales
- Watch out for and report on any potential opportunities for new products or services that arise during communication with potential students
- Assist the Head of Sales in creating and implementing new sales processes and systems that will support sales representatives in each language school
- Assist in creating a training manual for the sales representatives based in each of the language centres
- Train new members of the team
- Take part in Hubspot CRM, customer service and soft skills training programmes
- Record all steps in communication with potential students on the Hubspot CRM software
- Coordinate with marketing on lead generation
- Undertake any other duties as required
- Cover for other sales team members if needed
PERSON SPECIFICATION
Essential:
- Highly motivated; driven to achieve targets; must be able to work well under pressure and to strict time deadlines
- Sales and customer service-oriented
- Technology savvy and willing to learn
- Results orientated and driven
- Excellent organisational skills and attention to detail
- Outstanding customer service skills
If you speak another language such as Spanish/Italian/French/Portuguese/Arabic etc - this is an advantage and it will help you to convert the enquiries into bookings.
Desired:
· A first degree or equivalent experience
· Experience of working collaboratively with people of various nationalities
We offer:
Bonus based on performance. Flexible working times (agreed upfront).
You can work remotely from home but if you need to be able to travel to one of our centres min. once a week.
We receive many applications for this post. Please kindly complete the phone screen when you apply (voice recorded version is preferred).
Job Types: Full-time, Permanent
Salary: £25,000.00-£30,000.00 per year
Benefits:
- Employee mentoring programme
- Flexitime
Schedule:
- Flexitime
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Performance bonus
Experience:
- Sales: 1 year (required)
Work Location: Remote
Expected start date: 27/05/2024
