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About Us

Are you passionate about serving the highest quality coffee and offering customers a personalised service with a memorable experience? That’s Costa! We take pride in offering a friendly welcome within a relaxing environment.

Costa is the UK’s favourite coffee shop, and we would love for you to be a part of our team!

This Costa store is owned by Goldex Investments Ltd. We are an Award Winning Multi Brand Company with stores throughout the South East of England... Our motto is “Investing In The Future” and that includes our staff. Our People Are What Makes Us Great!

Benefits

• 50% Staff discount and a Free Core Drink whilst working, 25% off all Costa Coffee stores (discount card);
• Full, structured training including Barista, Brand Standards, Food Safety Level 2;
• The potential opportunity to become a Barista Maestro along with the corresponding pay rise and senior duties in store;
• We love to internally promote our staff so they grow with us, creating a long term career path;
• Company Pension;
• Holiday accrual system;
• Refer a friend scheme and receive £150 per candidate (T&C’s apply);
• 20% off Goldex Staycations on Thanet Coast (for 2 or more nights);
• Opportunity to volunteer for the Goldex and Costa Foundation;
• Access to a range of local and national discounts with The Life Style Card; and
• Recognition opportunities: Hampers for Workiversary’s, Store of the Month, Customer Feedback Award, Achievement Awards.

How You Can Impact The Business

• Your excellent customer service skills will ensure a warm and welcoming environment guaranteeing repeat custom;
• Your barista skills will offer a quality experience, crafting outstanding cups of coffee every time;
• Your resilience will help to exceed the store KPI’s through upselling;
• You will work with your team to maintain health & safety and cleanliness across the store;
• Your awareness of the Costa Check criteria and NPS will contribute towards team achievements; and
• Your till operation skills will ensure accurate cash handling procedures.

Essential Requirements

• Enthusiasm to execute outstanding customer service;
• Friendly manner;
• Communicate confidently with customers;
• Flexible approach (ability to be multi-skilled);
• Willingness to learn;
• Ability to work within a team and individually;
• Presentable and able to follow uniform brand standards;
• Reliable & committed; and
• Flexible to be available for shifts.

Desirable

• Worked within a customer facing environment;
• Worked in the hospitality/ retail industry; and
• Barista experience.