Customer Service Advisor - Late Team Remote
Job description
Aaron Services, part of The Sureserve Group are a market leading heating and hot water specialist with 35 years of successful delivery and a growing client base, we are on the lookout for a Customer Service Advisor to join our Boston team.
Benefits:
- Sharesave PLC share purchase options
- Support provided for professional qualifications
- Employee wellbeing programme, offering regular health fairs, occupational health support, telephone support- counselling for staff
- Long service recognition
- Service level awarded annual leave
- Enhanced maternity/ paternity packages
- Childcare vouchers
- Dental/Healthcare cash plan
- Cycle to work scheme
- Women in Business Group
- Sureserve Academy- a platform for development, career progression
- Employee Voice programme
- Social activities for all of our Teams
- Sureserve Legends- celebrating the fantastic ways in which our employees live our values.
Key Responsibilities:
Operating as a key part of the late team the post holder is required to communicate with tenants, logging issues and concerns for escalation to the admin team leader and Resident Liaison Officer to action, following Aaron Services procedure, ensuring total customer satisfaction. This role is a homeworking role.
- Communicate with tenants in a professional manner, ensuring high levels of customer service in accordance with Service Level Agreements.
- Confidently handle challenging tenant calls to ensure they are logged and escalated appropriately for resolution, following up on outstanding issues.
- Arrange mutually convenient appointment times with Customers by telephone.
- Record all responsive repairs / rebooked appointments using the appropriate system in a timely manner.
- Transfer customer calls to appropriate staff.
- Complete Customer Satisfaction Surveys by telephone
The Sureserve Group of businesses provide market leading compliance and energy services across the UK, with over 2,100 employees working from over 20 offices.
We are committed to developing talent at all levels, ensuring equality, diversity, and inclusion in the way we work and in the communities in which we work, and making sure that every one of our people, clients and customers has the opportunity and support to fulfil their professional and personal potential.
If you believe you have the relevant skills, knowledge, and experience to join our team at Aaron Services, please apply by submitting your CV confirming your current salary.
It is important that we complete all the appropriate criminal and reference checks before you start working with us.
Aaron Services is an equal opportunities employer and values everyone as an individual.
Job Types: Part-time, Permanent
Part-time hours: 15 per week
Salary: £8,625.00 per year
Work Location: Remote
