Corporate & SME Mobile Provision Darlington, North East England, England
BT
Full Time
Darlington, North East England, England
24000 GBP ANNUAL Today
Job description
Corporate & SME Mobile Provision
Job Req ID: 19608
Posting Date: 7 Sep 2023
Function: EE Contact Centres
Location:
Darlington Contact Centre, Darlington, United Kingdom
Salary: £24,000.00
Role: Business Customer Service Representative
Where: Darlington
Full Time: Permanent
Salary: £24,000 annual
The Role –
Business Operations is responsible for ensuring the highest possible level of service performance at all points of customer contact. The Business Customer Service Representative will achieve targets whilst ensuring a ‘Wow’ customer experience.
Your responsibilities are to deliver excellence in customer service through direct interaction with business customers throughout their lifecycle by responding to customer enquiries in a timely professional manner and through proactive contact and customer management. You will achieve quality and activity targets which contribute to the overall achievement of customer and business key performance indicators.
Business Operations is responsible for ensuring the highest possible level of service performance at all points of customer contact. The Business Customer Service Representative will achieve targets whilst ensuring a ‘Wow’ customer experience.
Your responsibilities are to deliver excellence in customer service through direct interaction with business customers throughout their lifecycle by responding to customer enquiries in a timely professional manner and through proactive contact and customer management. You will achieve quality and activity targets which contribute to the overall achievement of customer and business key performance indicators.
Key Responsibilities –
Respond to incoming customer calls and emails
Conduct pro-active calls and call backs
Complete customer requests for new/additional services
Demonstrate ownership
Achieve personal targets
Understand and interpret customer contracts into day to day processes
Utilise customer and internal reporting data
Engage with stakeholders when requested
Send appropriate correspondence
Attend or lead customer meetings as requested
Assisting with any other key tasks as requested
Respond to incoming customer calls and emails
Conduct pro-active calls and call backs
Complete customer requests for new/additional services
Demonstrate ownership
Achieve personal targets
Understand and interpret customer contracts into day to day processes
Utilise customer and internal reporting data
Engage with stakeholders when requested
Send appropriate correspondence
Attend or lead customer meetings as requested
Assisting with any other key tasks as requested
You Will Have –
Knowledge of Everything Everywhere products, services, tariffs, processes and business rules
Computer literacy and previous use of contact centre technology
Excellent communication skills
Specialist knowledge in specific areas such as technical, billing, contract, processes preferred
Knowledge of Everything Everywhere products, services, tariffs, processes and business rules
Computer literacy and previous use of contact centre technology
Excellent communication skills
Specialist knowledge in specific areas such as technical, billing, contract, processes preferred
You May Also Have –
Experience within business customer operations.
Experience of customer service in a B2B contact centre environment.
A good understanding of the enabling infrastructure (systems, people and processes) essential to business customer operations.
Experience within business customer operations.
Experience of customer service in a B2B contact centre environment.
A good understanding of the enabling infrastructure (systems, people and processes) essential to business customer operations.
Wondering If You’re What We’re Looking For?
We believe in a completely personal environment, where you’re treated like you want to be treated. We’re committed to working together to build a community where everyone feels they belong. Whatever your age, race, sexuality, disability, religion or gender identity, we recognise and celebrate our differences and embrace diversity at all levels. Everyone is welcome at EE.
We believe in a completely personal environment, where you’re treated like you want to be treated. We’re committed to working together to build a community where everyone feels they belong. Whatever your age, race, sexuality, disability, religion or gender identity, we recognise and celebrate our differences and embrace diversity at all levels. Everyone is welcome at EE.
What’s in it for you?
- Competitive salary
- 22 days’ holiday (pro-rata) – with the opportunity to buy more
- 50% discount on your personal EE mobile phone package
- 30% Friends and Family discount from day one (conditions apply)
- Discounted EE TV and broadband packages
- On-site concierge service
- Pension (10% employer contributions)
YES! I’m EE! What’s next?
At EE, we look for people with the energy and enthusiasm to learn. To help us find them, we’ve created this simple but effective recruitment process. You need to pass each stage to carry on to the next:
- Visit our website and fill in our short online application form
- If you are eligible for the role, one of our recruitment team will give you a call and you’ll have a telephone interview.
To apply
For more information and to apply, please click the ‘apply’ button.
BT
www.bt.com/careers
London, United Kingdom
Philip Jansen
Unknown / Non-Applicable
10000+ Employees
Company - Public
Telecommunications Services
1846
