Corporate Communications Manager York, England
Job description
Why LNER?
Our vision is to be the most loved, progressive and responsible way to travel for generations to come, and we're looking for the people who can deliver this, every day.
Since we took over the East Coast route, we've been changing the face of travel. Our new fleet of Azuma trains are delivering faster journey times, more space, comfort and greater reliability. Our exciting plans to embrace new ideas, experiences, backgrounds and ambitions make this the ideal time to join.
Bringing passion. Being bold. Always caring. Owning it. They're the values that make us LNER.
Are you on board?
What you'll be doing:
As Corporate Communications Manager, you'll join a multi-award-winning Communications team with a reputation for delivering industry-leading communications, creative campaigns with a focus on inspiring people to return to rail and help continue LNER's successful recovery from the pandemic.
In this exciting position you will be a key figure in the delivery of LNER's strategic business plan. The role holder will be responsible for coordinating, producing, and delivering various LNER corporate communications campaigns as well as preparing content, briefs and speaking notes for the Executive team. Outstanding attention to detail as part of ongoing media and reputation analysis is essential.
Reporting to the Head of Media, the role is critical to the operation of LNER's 24/7 Press Office and on-call roster as well developing communication plans that support the business through proactive reputation management as well as crafting LNER reactive responses when required.
The role holder also prepares strategic narratives and messaging frameworks for our communications activity from issues management to positive profiling opportunities for LNER as an industry leader.
This role works closely with colleagues in our Public Affairs team by supporting coordination between key stakeholders along the route, mapping a coherent approach and plans whilst identifying local topics and issues to support the activities of the business.
What you'll need:
- Educated to degree level (or equivalent qualification) in Communications or equivalent through experience or professional qualification.
- Experience in managing corporate communications projects.
- Proven ability in issues management and press office activity
- Outstanding verbal and written communication skills that are adaptable to suit different audiences
- Ability to develop and maintain effective working relationships internally and externally
- Outstanding interpersonal and relationship management skills including of being able to influence, negotiate, deal with conflict.
- Ability to operate within a complex environment and be able to assimilate information quickly
- Collaborative, team player
- Proactive and able to work on own initiative.
- Confident multi-channel communicator.
What you'll get:
- Free travel on LNER + 75% off tickets with other train companies (for you and dependents)
- Discounted international train tickets (after one year's service)
- 50% discount on LNER tickets for friends and family
- Generous final salary pension scheme
- Annual cycle to work scheme
- Discounts, savings and cashback scheme from top retailers
- Health and wellbeing schemes and discounts
- Host of training opportunities to help further your career
- Rewards and awards to recognise when you shine
What we believe:
To be the most loved, progressive and responsible train operating company, we must make a meaningful difference – always doing what's right for our customers, our people, the communities and destinations we serve, the future of the industry we lead and the environment we cherish.
We know that our people are the beating heart of everything we do. We are committed to creating an inclusive, engaged culture that supports everyone at every stage of their journey – and ensures that when you're at LNER, you can always be you. No wonder most people never want to leave!
Diversity and inclusion
We are passionate about creating a diverse and inclusive workforce, representative of the communities we serve, and are creating ways to inspire diverse talent to join LNER.
Developing our people
We are focused on creating a learning culture, to support our people to be the best they can be at work by providing them with the tools and resources to navigate their development and career journey.
Health & wellbeing
To create a culture where our people can perform at their best, the physical health and mental wellbeing of our people is of paramount importance to us.
What next?
As we say, we have fantastic opportunities for ambitious people from all sorts of different backgrounds, so now is the time to join the team at LNER – without delay!
Job Types: Full-time, Permanent
Salary: £51,613.00-£55,806.00 per year
Work Location: Hybrid remote in London
