Find More Than 10K+
United Kingdom Jobs

THE POST - Applicant Enquiry Coordinator

This is a key role in the University’s high-performing Marketing & Student Recruitment Department. The post holder will support the University's strategic plan to recruit high-quality students at undergraduate and postgraduate levels by providing telephone and web-based support for all UWS pre-applicants and applicants.

The post holder will work as part of the wider Student Recruitment team dealing with and answering all enquiries made to them for all modes and levels of study from UK, EU and international applicants; advising on programme options; assessing qualifications against programme entry requirements - creating bespoke email responses; answering telephone and in person enquiries and being approachable and supportive in dealing with enquiries.In addition the post-holder will work in partnership with the Admissions Office, Academic Admissions Officers and the wider Marketing and Recruitment team to deliver an outstanding service.

You will have proven and significant experience of working successfully within a fast-paced office environment, and ideally have telephone enquiry experience. The ideal candidate will have a background working in customer-driven and customer-facing roles. You will have a track record of being able to work autonomously and be able to demonstrate experience of using complex database systems, together with experience of report writing in a professional setting.

It is essential that you have excellent interpersonal and communication skills, both oral and written. You will have demonstrable interpersonal skills, well-developed customer care skills, and be familiar with the MS Office suite.

ABOUT US

UWS was named Higher Educational Institution of the Year in The Herald Higher Education Awards 2022 and is officially ranked by Times Higher Education in the top 600 universities worldwide (2022 World University Rankings) as well as in the top 150 universities worldwide under 50 years old (2022 Young University Rankings). University of the West of Scotland is one of Scotland’s largest and most dynamic modern universities. Our reach across the country, together with our London campus, means that UWS is a significant force in global knowledge creation, innovation, and a leading provider of undergraduate, postgraduate and research degree education. Our degrees provide students with a transformational experience; equipping them with highly sought-after graduate skills that set them up for global success in world-leading sectors, industries and businesses.

With cutting-edge courses, modern pedagogy and practical knowledge, we enable our students and staff to experience the joy of learning, teaching, research and innovation, and apply their knowledge for the benefit of others.

Our professional services teams are the backbone of UWS, providing robust and innovative solutions to support the vast range of work across learning and teaching, and research and innovation. You will join a supportive and dedicated team, playing a key role in a range of work that will help drive forward our ambition to deliver world-leading research, and graduates who will design, shape and build a new future. Find out more about our Professional Services teams.

We offer our staff a caring and supportive environment, across five campuses, and a competitive benefits package which includes:

• 24 days of annual leave, plus a further 12 days for public/university holidays
• An additional day’s leave to celebrate your birthday
• 19.3% employer’s pension contribution, including death in service benefits on joining the pension scheme
• A flexible approach to working pattern and work-life balance
• Employee discount scheme across 3,500 retailers
• Fitness facilities across our campuses
• Free gym membership
• Access to a range of health and wellbeing resources, including occupational health, physiotherapy and access to our Employee Assistance Programme
• Professional, career and research development opportunities

For