coordinator Leicester, England
Job description
The Cardiac Surgical Team at the University Hospitals of Leicester NHS Trust is a busy and diverse working environment providing a high quality service to patients and medical staff. You will be part of the surgical admin team and you will need to have a flexible approach and a commitment to working as part of a team.
To perform well in this position you will need to be reliable, a good team player, be able to use your initiative, prioritise your workload, work to tight deadlines whilst dealing with frequently changing priorities and be willing to learn and undertake training and development as the role requires. Excellent written & verbal communication and interpersonal skills are essential as you will be in contact with a range of staff and patients.
The successful applicant will be enthusiastic, confident and self-motivated, enjoy working in a challenging, busy environment and will have experience of working in a busy customer focused environment. You should have an excellent customer service background as well as good keyboard skills and proven working knowledge of Microsoft Office packages.
This is an excellent opportunity to build on and develop existing administrative and clerical skills. If you are innovative, motivated and look forward to new challenges then this is the post for you.
- To provide a full administration service within the referrals/ waiting list team to the medical teams of a designated service within the Clinic Management Group ensuring that the quality standards of the Trust are met.
- To provide support and guidance to patients, carers, relatives and others making contact with the service.
- To ensure and deliver a Patient Pathway in accordance with Local and National Guidelines in relation to Referral to Treatment (RTT 18 weeks) and Cancer Wait Times Targets.
- To prospectively manage clinic slot availability to ensure maximum efficiencies within the service to agreed templates ensuring annual/study leave impact on clinic utilisation is minimised, in a timely manner.
Our team is made up of more than 17,000 staff providing a range of services primarily for the one million residents of Leicester, Leicestershire and Rutland.
We work with partners at the University of Leicester and De Montfort University providing world-class teaching to nurture and develop the next generation of doctors, nurses and other healthcare professionals, many of whom go on to spend their working lives with us.
Our purpose is to provide ‘Caring at its best’ and our staff have helped us create a set of values that embody who we are and what we’re here to do. They are:
- We focus on what matters most
- We treat others how we would like to be treated
- We are passionate and creative in our work
- We do what we say we are going to do
- We are one team and we are best when we work together
About the University Hospitals of Leicester NHS Trust: (leicestershospitals.nhs.uk)
The detailed job description and main responsibilities are included as an attachment to this advert.
- To receive referrals and make new and follow up appointments
- To receive waiting list slips and make sure they are added to the system within 24 hours
- To ensure full utilisation of clinics
- To validate appointment details on the HISS system as defined by scheduling rules.
- Responsible for timeliness, accuracy and integrity of the data recorded on paper and electronic systems
- Provide cover for colleagues as and when required.
- To be responsible for the reception duties associated with outpatient clinics. This will include ensuring patient demographic details are correct, booking of follow up appointments on HISS and arranging investigations for patients, thus maintaining full and accurate patient records and manage all clinical coding on clinic outcomes
About University Hospitals of Leicester
CEO: John Adler
Revenue: $25 to $50 million (USD)
Size: 1001 to 5000 Employees
Type: Hospital
Website: www.leicestershospitals.nhs.uk
Year Founded: 2000
