coordinator London, England
Job description
Detailed job description and main responsibilities
The successful applicant will have excellent IT skills and organisational skills and will to use initiative; are proactive, and prioritise workloads for themselves and others to accommodate changing demands within the team and service.
Person specification
Knowledge & Qualifications
Essential criteria
- Degree or equivalent qualification or equivalent training and experience of administrative procedures (at least 2 years)
- Understanding of patient pathways
- Understanding of medical terminology
- Knowledge of cancer standards and national guidance
Experience
Essential criteria
- Demonstrable level of administrative experience at a high level of competence acquired through both training and experience
- Experience of data analysis
- Previous experience of cancer tracking or MDT coordinator
Desirable criteria
- Use of EPIC including pathway administration
Information Collection & Analysis
Essential criteria
- Able to perform basic database manipulation
- Able to collate simple datasets and present in a logical format
Communication
Essential criteria
- Able to communicate complex, sensitive or contentious information accurately and effectively with patients and at all levels of the organisation, verbally and in writing
- Able to deal professionally and sensitively with patients, carers, and public face to face and on the phone
- Show tact, empathy and reassurance with contentious information
- Understands importance of maintaining confidentiality
Personal And People Development
Essential criteria
- Works on own initiative, is managed rather than supervised
- Demonstrates understanding of own role within the team
- Willing to develop self & undertake personal development
- Able to lead on service improvement initiatives in local environment
Health, Safety And Security
Essential criteria
- Able to identify risk issues in immediate working environment and correct where possible or report to manager
Quality
Essential criteria
- Demonstrate sound understanding of what constitutes a high quality service for patients
Equality and Diversity
Essential criteria
- Experience of customer service in a multi-cultural environment
- Knowledge and understanding of the importance of equal opportunities
- Demonstrates understanding of importance of maintaining privacy and dignity
Information processing
Essential criteria
- Excellent IT skills (ECDL or equivalent)
- Experience of working with hospital databases
Specific requirements
Essential criteria
- Flexible approach to shift patterns
- Physically capable of office duties, VDU use, moving notes etc.
- Capable of concentrating within unpredictable work patterns
At UCLH, we have a real ‘One Team’ ethos, and our values – safety, kindness, teamwork and improving, are central to the way we work. This is supported by our staff, who voted us as the #1 NHS Acute Trust to work for in the whole of England.
At UCLH we take equality of opportunity seriously and are committed to being a diverse and inclusive employer, with a culture that creates a real sense of belonging and trust. It is our fundamental aim, to recruit, retain and promote a diverse mix of people who are representative of our local communities. Applications are encouraged from candidates of all backgrounds, cultures, and perspectives to support our world class research, innovation and creativity.
UCLH recognises the benefits of flexible working for staff and has a dedicated policy which allows staff to apply for flexible working right from the beginning of employment. For more information please go to: https://www.uclh.nhs.uk/work-with-us/why-choose-uclh/flexible-working.
We offer our permanent staff an interest free season ticket loan for travel, all our staff have access to free independent and confidential support, large retail discounts, a staff discount platform, cycle to work scheme and on-site accommodation to name a few.
Additionally, UCLH Arts and Heritage’s staff wellbeing programme, Creative Comfort, offers a variety of ways to engage with the arts as a member of UCLH staff. You can try out the weekly choir, weekly art club and join the Culture Club for exclusive access to free and discounted tickets for opera, exhibitions, theatre and more.
We recognise, reward and thank colleagues by nominating them for our annual Celebrating Excellence Awards, which are funded by UCLH Charity.
We are also members of www.mytrustbenefits.co.uk/ which offers discounts on high street retail stores, offers on travel deals, and also to take advantage of cash back schemes.
This vacancy may close before the current listed closing date. You are advised not to delay submitting your completed application.
Please note that all correspondence regarding your application will be via email. The emails will be sent to you via TRAC.jobs and not via NHS Jobs, we encourage you to check your inbox regularly.
Please note that if you are at present in a training position on the 2016 new junior doctor’s contract and are applying for a Trust doctor role your salary will not be pay protected.
You will be placed on the appropriate point of the Trust Doctor pay scale based on your previous experience.
Please note that if you have not heard from us within 3 weeks of the closing date of the advert to assume that you have not been shortlisted on this occasion.
Employer certification / accreditation badges
About University College London Hospitals
CEO: Marcel Levi
Revenue: Unknown / Non-Applicable
Size: 5001 to 10000 Employees
Type: Hospital
Website: www.uclh.nhs.uk/wwus
Year Founded: 1994
