controller London, England
Job description
Fleet Controller Job description
About us
Otto Car is a high-growth business in the mobility sector in London. We strive to help private hire drivers and Uber partners get PCO ready cars and achieve their goals. We're helping to change the fabric of how we move in this city one car at a time.
Our Story
Otto Car started with just one car in a garage five years ago. We're proud to say that we are now the biggest fleet of PCO cars in Europe, with over 5,000 cars on the road in London and for the last 4 years one of the UK’s fastest growing companies. We've helped over 10,000+drivers get on the road, and the numbers are growing each quarter.
Owning a car is often taken for granted, but for many people, the simple act of providing an affordable and sustainable means of car ownership represents the path to financial and social freedom.
At Otto Car, you will not only be a part of this positive mission, where you will see the physical results of your work on a daily basis, but you will also be in a supportive environment, with opportunities to grow within the company.
You:
- are passionate about sustainable mobility
- are motivated to improve road safety, specifically by improving driver standards
- aren’t afraid to share your opinion
- are down to earth
- enjoy being part of something bigger
- care about the environment
- devote yourself to what you love, and never want to stop
We:
- are a big family that helps each other out
- aren’t afraid to make mistakes
- like real food and hate pollution
- care more about your intelligence and values and welcome people from a variety of experience levels and backgrounds.
- want to make our mother’s proud
The Role
We are seeking an enthusiastic Fleet Controller with previous experience in actively delivering customer support. Additional experience in monitoring driving standards and performance in a previous role will be highly beneficial.
At Otto Car we consider safety and a duty of care to our customers and the public with utmost importance and our Fleet Controller position is central to this consideration.
The role requires the candidate to actively work within our Driving Development Department alongside our team of in-house qualified Driving Assessors with a primary function to risk manage for the benefit of the business and to improve driver safety performance.
The successful candidate will focus on reviewing the quality of customers' driving performance across our Fleet via our live and interactive in-car camera and telematic systems followed with appropriate and professional communications with customers when repeated low level poor driving conduct has been observed. Active communication with drivers is therefore required both verbally and in writing and when necessary via face to face meetings with customers at an Otto Car office.
A strong and professional character is required for this role in order to successfully deliver appropriate and necessary feedback to customers regarding their driving performance. The candidate will also need to deliver, when required, measured enforcement warnings to customers that fail to comply with our safety expectations.
Other duties will include updating driver and vehicle documentation / spreadsheets and performing other additional administrative tasks required by the business.
The ideal candidate will possess great communications skills and is someone who can deliver both positive and negative messages to customers in a confident, professional and empathetic manner. We are therefore not only looking for a good level of experience, but individuals who can express themselves well, take charge of situations when required and who can think effectively on their feet.
If this sounds like you then we would love to hear from you.
Job Types: Full-time, Permanent
Salary: £23,000.00-£27,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Supplemental pay types:
- Bonus scheme
Work Location: In person
