Control Room Technician - Nights Rochdale, England
Job description
Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with over 60,000 colleagues and over 3,400 stores across several retail fascias in over 30 markets around the world.
JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally.
We want to be the leading global omnichannel retailer in the sports and outdoor industry. To be a part of this successful company and help us to achieve this you will have the desire to ingrain our strategic goals of being a people-led, innovative and customer-focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives.
Role Overview
Working as a team of Technicians, this entry level role will give you a fantastic insight into the multiple roles of the Control Room. Monitoring various systems and working alongside the Engineering team you'll ensure our extensive Kingsway automated equipment runs smoothly. Co-ordinating with the Kingsway Operations team, you'll release Multi-Channel and Retail orders into the automation and manual picking areas to ensure we fulfil our customer promise. Not only does the Control Room support Kingsway, this systems support extends to several locations across the UK and Europe!
Some of the Key Responsibilities:
- Monitor Warehouse Management Systems (WMS), SCADA, and CCTV systems highlighting any issues to the Engineering and Engineering Support teams
- Releasing of Retail store orders and Internet customer orders into the WMS systems
- Completion and issuing of hourly, daily, and weekly reports
- Management of user accounts for DC systems – Matflo WMS, Selektron, Control Tower, Message Broker
- Provide multi-site support to users of Matflo WMS – primarily Kingsway – and raise issues with the system supplier via the JD 'Request Tracker' system
- To escalate high severity issues to the Lead Technician
Essential Skills/Experience:
- Excellent attention to detail
- Excellent communications skills, both written & verbal
- PC literate, with the ability & willingness to learn & become expert in new systems
- Able to effectively prioritise multiple tasks & issues and escalate appropriately
- Good problem-solving skills
- Ability to build and maintain relationships with colleagues & stakeholders
Desirable Skills/Experience
- Control Room or Helpdesk experience
- Experience within an automated distribution centre or similar site
- Matflo WMS, PSB Selektron & SCADA, Dematic SCADA
- Use of handheld radios
- Intermediate to Advanced Excel skills
- System user management experience
- Experience of using 'Request Tracker' or other ticket management system
We know our employees work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits:
- Free parking
- Holiday Allowance
- Discretionary Bonus Scheme
- up to 50% Staff Discount On JD Group and other brands within the organisation, depending on level of role
- Pension Scheme
- Flexible Working Hours
- Health plans – Depending on level of role
- Personal development opportunities to learn and develop at work.
Due to the high volumes of applications our opportunities attract, it takes time to review them all. If you don't hear back within two weeks of you applying, please consider your application to have been unsuccessful on this occasion
Applications that meet the skills criteria will be contacted for a 1st stage meeting with the talent team. Shortlisted candidates will then be invited to interview with the hiring manager.
Thank you again for your time.
