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The Workplace Services team, part of the wider Central Business Services function, are responsible for managing the workplace environment and support the travel requirements that enable over 20,0000 Deloitte people in the UK to do business with their clients. By creating the right spaces and infrastructure they ensure Deloitte colleagues can work how, where and when it suits them in a sustainable, safe, and secure way.

They are a people led, environmentally friendly and data driven function. Their wide range of services and support includes coffee bars to cleaning, floor management to front of house client services, grounds maintenance to gyms, security to sustainable environments, hotel and airline reservations to hospitality, and energy to engineering.

They use advanced analytics, with a focus on service excellence, accountability, and an ambition to evolve (by using modern technologies, by supporting new ways of working and by ensuring scalability), all inform their position as advisors to their customers and clients on leading workplace solutions that make an impact that matters.

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, that covers audit, risk advisory, and consulting services across tax, legal, business, technology and corporate finance, we help our clients become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

Connect to your opportunity

The Contract Management team identify requirements for, leading and managing all Deloitte Workplace Services contracts and relationships with our service partners, ensuring that the services that they provide are delivered to the required standard.

The Contract Manager role is a subject matter expert who will be responsible for ensuring Deloitte suppliers meet all their contractual requirements and maintain the high level of service expected to the business. It is expected that the role of the Contract Manager will evolve over time as requirements and processes develop in Workplace Services.

Responsibilities will include:

• Constant review and development of the national category contract management strategy.
• Managing all service provider relationships and ensuring that the operational functions they provide meet the Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) agreed in contractual arrangements.
• Monitor and develop the experience that our contracts deliver with a focus on continuous improvement.
• Ensuring we get best value and contractual benefits are realised – taking advantage of new and emerging technologies and market changes to stay relevant and drive innovation and opportunities to get better value from the contract.
• Contract negotiation – reviewing and implementing Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) within contracts.
• Working in conjunction with the WS Performance/Service Delivery Teams on understanding and interpreting insights to identify continuous improvement opportunities - from analytics, suppliers, activity levels and trends.
• Working with service providers to respond to gaps identified by the Performance team through audits and CSI data and ensure effective implementation of any areas for change or improvement that have been identified.
• Work with the Commercial Finance Team to monitor and track financial performance of supplier delivery against business and/or contractual requirements.
• Working with the procurement team to support on supplier reviews and contract negotiations.
• Develop strong stakeholder relationships. Lead, agree and maintain plans to drive relationships forward and maximise value including managing communication with, across and between suppliers, resulting in the integration of suppliers with each other and the business.
• Present back to leadership the KPIs related to your portfolio, including incident management and problem management metrics.

Connect to your skills and professional experience

• Experience of strong commercial and stakeholder management and a consistent record of building strong commercial relationships at all levels.
• Ability to review, analyse and interpret data provided from Analytics and Performance Teams. Ability to use the data to influence outcomes and drive decisions.
• Ability to drive the delivery of supplier results within agreed frameworks and parameters.
• Experience and knowledge of supplier relationships and commercial management processes and frameworks including commercial performance management, knowledge of supplier risk management techniques and tools.
• Exhibit a strategic and commercial mind-set.
• The post holder must be able to demonstrate a proven record in creating efficiencies across multi–functional services and demonstrate where they have brought value to the business.
• Experience of managing complex outsourced relationships. The post holder will need to demonstrate experience in managing third party suppliers and implementation of service level agreements.
• Strong commercial negotiation skills.
• Demonstrate an interest in continuous improvement by keeping abreast of market developments and industry standards.
• Understanding of financial planning, forecasting, and managing budgets.
• Knowledge of the Contract lifecycle.
• Outstanding communication skills, both oral and written, including ability to articulate ways of working to a senior as well as a detailed audience.
• Strong leadership, Management and Customer Service Skills.

Connect to your service line - Enabling Functions

Collaboration is central to everything we do at Deloitte. Bringing your individual skills and experience, and sharing your specialist knowledge, is how you’ll make a far-reaching impact. Come join us.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process.

Connect with your colleagues

"Deloitte’s a large, complex and fast-paced organisation but it’s open to new ideas. Everyone is encouraged to show initiative and challenge the norm.”

• Lisa, Enabling Functions

Connect to your agile working options

Location: We are recruiting for this role UK wide outside of London.

Your Work, Your Way: We call our hybrid working vision Deloitte Works. And it does. We trust you to make the right choices around where, when and how you work. You’ll be able to make decisions about how you work best, to be collaborative, learn from colleagues, share your experiences, build the relationships that will fuel your career and prioritise your wellbeing. Having great conversations with your team and your leadership paves the way for great collaborative ways of working.

Discover more about our locations.

Connect to your return to work opportunity

Are you looking to return to the workplace after an extended career break?

For this role we can offer coaching and support designed for returners to refresh your knowledge and skills, and help your transition back into the workplace after a career break of two years or more. If this is relevant for you, just let your recruiter know when you make your application.

Our commitment to you

Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers

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