Contract/Account Manager Oxford, England
Job description
About the Role
Base Location: Berkshire, West London, Hampshire, Wiltshire, Oxfordshire, Buckinghamshire or East Sussex
Salary: £42,691 - £49,626 and a range of other benefits to support your family, finances and wellbeing.
Working Pattern: Permanent | Full Time | Flexible First options available
Our Connections Contract team are responsible for ensuring all Major Connection Contracts are produced to a high standard, and in line with our Guaranteed Standards.
As part of this team, you'll manage your own portfolio of Connections customers, providing an effective service to each, managing their expectations and assisting them with any queries they may have. You will have full responsibility for the delivery of exceptional customer service and outstanding performance against customer satisfaction, whilst working closely with your team and management.
You'll also liaise with a range of stakeholders, such as internal Design Managers and external regulation and legal bodies to ensure information is up to date and accurate, whilst ensuring compliance is maintained throughout.
You will have the responsibility for the relationship between SSEN and the customer segment assigned which could include ICP's, IDNOs, local council, industry bodies and connection customers or large-scale projects.
Key responsibilities in this role will include:
- Managing a portfolio of major connections customers.
- Preparation and management of commercial connections contracts.
- Managing relationships and communication with key industry bodies.
- Understanding customer requirements whilst managing.
- Managing internal relationships within the organisation acting as the voice of the customer.
What do I need?
To be considered for this role, we would love you to have:
- Relevant commercial contracts experience.
- An understanding of the regulatory environment in which we operate and experience in managing stakeholder and customers involved in large financial transactions.
- A track record of problem solving and challenging established process.
- Excellent organisational skills which facilitates meeting deadlines.
- Experience of influencing and negotiating effectively at all levels.
Please note this is not a sales role; you will need to demonstrate excellent commercial skills in the interview process.
We will be holding an assessment centre to recruit for this role over the course of two dates, which we will require you to be available for either the 7th or 8th June 2023.
About our Business
SSEN Distribution powers 3.8 million homes and businesses in communities across central southern England and the north of Scotland. Our team of more than 3,500 people keep customers connected to a safe and reliable supply of electricity whilst developing the flexible networks that are vital to achieving net zero. By enabling a smarter, more resilient electricity network we're ensuring our local communities continue to receive the power they need, both now and in the future. We are consistently investing and innovating to improve network resilience and future-proof power supplies for life's changing demands, from rolling out large scale EV charging schemes to supporting small community generation projects.
What's in it for you?
An excellent package with 34 days holiday entitlement, enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.
As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during the application, assessment and upon joining SSE. Search for 'Inclusion & Diversity at SSE' to find out more.
What happens now?
All applications should be submitted online, and I'll be back in touch after the vacancy closing date to let you know the outcome.
If you would like to discuss any working differently requirements or adjustments you may require throughout the recruitment and selection process, please contact [email protected] / 01738 344051
Before commencing employment with SSE, you'll be required to fully complete our pre-employment screening process consisting of a basic criminal records and credit check.
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