content specialist

content specialist Toronto

insightsoftware
Full Time Toronto 81374 - 41100 CAD ANNUAL Today
Job description

Company Description


insightsoftware is a growing, dynamic computer software company that helps businesses achieve greater levels of financial intelligence across their organization with our world-class financial reporting solutions.

At insightsoftware, you will learn and grow in a fast-paced, supportive environment that will take your career to the next level. We are looking for future insighters who can demonstrate teamwork, results orientation, a growth mindset, disciplined execution, and a winning attitude to join our growing team!


Job Description


insightsoftware is looking for a talented Senior Content Developer to help create and build out modern documentation and user aids for our Equity Plan Solutions. You will be a core part of the Product Management team working closely with Engineering, Product Marketing, Support, and Customer/Partner Enablement to create resources that don’t just document what the product does but accelerates a user from novice to power user. Customer and partner performance is critical to insightsoftware and the tools you will build will create a powerful impact on adoption. This position will be critical for incorporating corporate branding standards into documentation & learning material, presenting a unified formatting and UX for a diverse product portfolio that was acquired by insightsoftware as part of our M&A strategy. A successful candidate must have the ability to work with a team, but also excel independently, and effectively work in a fast-paced environment with tight deadlines while consistently delivering high quality work. They must have strong project management skills.

Key Responsibilities

  • Work with product managers, product marketing, training, and engineers to produce and maintain world-class documentation, including user guides, integration guides, API developer guides, release notes, and in-platform documentation (tooltips, welcome instructions, etc.).

  • Build and maintain customer aids that go beyond traditional documentation, such as online video, demos, and other educational techniques (preferred).

  • Learn complex concepts and communicate the information in a way that is engaging and understood by users.

  • Edit other writers' content and documentation for consistency and continuously update content with current information and ensure consistency in training documentation across insightsoftware.

  • Research, write, edit, and revise content that is both engaging and accessible to user personas with both non-technical and technical backgrounds.

  • Maintain tracking to ensure deadlines are met and client deliverables are received on time.

  • Action customer feedback on documentation to improve usability.


Qualifications


Qualifications

  • Bachelor’s degree and 5+ years of technical writing experience or equivalent experience

  • Outstanding written and verbal communication skills, including the ability to collaborate with others in writing, editing, and reviewing large or complex deliverables

  • Demonstrated project management and organization skills

  • Strong experience owning an end-to-end documentation creation process

  • Excellent attention to detail and the ability to prioritize and work on multiple projects in a fast-paced, changing environment

  • A positive attitude, willing to jump in and tackle new challenges

  • Familiarity with development processes for software and documentation, such as agile and scrum methodologies

  • Knowledge of HTML, XML, and related technologies

  • Experience working with the following tools preferred: MadCap Flare, ePublisher, Confluence/JIRA, Git & GitHub, Aha, EPM and Operational reporting solutions

  • Ability to operate in a demanding environment with a focus and determination to achieve high-quality results

Preferred Qualifications

  • Experience with equity plan management software

  • Familiarity with video-editing and production tools such as Adobe Captivate and Camtasia

  • Experience in Information Mapping, task-based documentation, content strategy

  • Experience working in a multi-disciplined team with geographically distributed co-workers


Additional Information


All your information will be kept confidential according to EEO guidelines.

** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the stated work location. **


** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located. **

** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located. **

insightsoftware About Us: Hear From Our Team - InsightSoftware (wistia.com)

About insightsoftware

CEO: Michael Sullivan
Revenue: $100 to $500 million (USD)
Size: 1001 to 5000 Employees
Type: Company - Private
Website: https://www.insightsoftware.com
Year Founded: 2018

content specialist
insightsoftware

https://www.insightsoftware.com
Raleigh, United States
Michael Sullivan
$100 to $500 million (USD)
1001 to 5000 Employees
Company - Private
Enterprise Software & Network Solutions
2018
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