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insightsoftware is a growing, dynamic computer software company that helps businesses achieve greater levels of financial intelligence across their organization with our world-class financial reporting solutions.

At insightsoftware, you will learn and grow in a fast-paced, supportive environment that will take your career to the next level. We are looking for future insighters who can demonstrate teamwork, results orientation, a growth mindset, disciplined execution, and a winning attitude to join our growing team!

insightsoftware is looking for a talented Senior Content Developer to help create and build out modern documentation and user aids for our Equity Plan Solutions. You will be a core part of the Product Management team working closely with Engineering, Product Marketing, Support, and Customer/Partner Enablement to create resources that don’t just document what the product does but accelerates a user from novice to power user. Customer and partner performance is critical to insightsoftware and the tools you will build will create a powerful impact on adoption. This position will be critical for incorporating corporate branding standards into documentation & learning material, presenting a unified formatting and UX for a diverse product portfolio that was acquired by insightsoftware as part of our M&A strategy. A successful candidate must have the ability to work with a team, but also excel independently, and effectively work in a fast-paced environment with tight deadlines while consistently delivering high quality work. They must have strong project management skills.

Key Responsibilities

• Work with product managers, product marketing, training, and engineers to produce and maintain world-class documentation, including user guides, integration guides, API developer guides, release notes, and in-platform documentation (tooltips, welcome instructions, etc.).

• Build and maintain customer aids that go beyond traditional documentation, such as online video, demos, and other educational techniques (preferred).

• Learn complex concepts and communicate the information in a way that is engaging and understood by users.

• Edit other writers' content and documentation for consistency and continuously update content with current information and ensure consistency in training documentation across insightsoftware.

• Research, write, edit, and revise content that is both engaging and accessible to user personas with both non-technical and technical backgrounds.

• Maintain tracking to ensure deadlines are met and client deliverables are received on time.

• Action customer feedback on documentation to improve usability.

Qualifications

• Bachelor’s degree and 5+ years of technical writing experience or equivalent experience

• Outstanding written and verbal communication skills, including the ability to collaborate with others in writing, editing, and reviewing large or complex deliverables

• Demonstrated project management and organization skills

• Strong experience owning an end-to-end documentation creation process

• Excellent attention to detail and the ability to prioritize and work on multiple projects in a fast-paced, changing environment

• A positive attitude, willing to jump in and tackle new challenges

• Familiarity with development processes for software and documentation, such as agile and scrum methodologies

• Knowledge of HTML, XML, and related technologies

• Experience working with the following tools preferred: MadCap Flare, ePublisher, Confluence/JIRA, Git & GitHub, Aha, EPM and Operational reporting solutions

• Ability to operate in a demanding environment with a focus and determination to achieve high-quality results

Preferred Qualifications

• Experience with equity plan management software

• Familiarity with video-editing and production tools such as Adobe Captivate and Camtasia

• Experience in Information Mapping, task-based documentation, content strategy

• Experience working in a multi-disciplined team with geographically distributed co-workers

All your information will be kept confidential according to EEO guidelines.

** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the stated work location. **

** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located. **

** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located. **

insightsoftware About Us: Hear From Our Team - InsightSoftware (wistia.com)