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Closing Date: 4 August 2023
Issue Date: 21 July 2023
Position Ref: IM 1084
Location: Edinburgh – blended working (home & office)

Salary: Up to £31,500 per annum (depending on experience)

Energy Saving Trust is an independent organisation working to address the climate emergency.

Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.

At Energy Saving Trust we don’t just offer jobs – we offer careers. For our people, being part of the effort to address the climate emergency makes working for us truly meaningful and rewarding.

As well as investing in our mission, we invest in our people and culture. We’re committed to creating an engaging, supportive and inclusive workplace for all and providing opportunities for development, training and growth. We also provide a range of benefits such as flexible working, an employee assistance programme and a wellbeing allowance. Please see our careers page for more information on why Energy Saving Trust is a great place to work.

The team

Our team in Energy Saving Trust manages the national Home Energy Scotland service on behalf of the Scottish Government. Joining our team means joining an award-winning advice service that supports hundreds of thousands of households across Scotland every year to make their homes warmer, more affordable, and sustainable.

The climate emergency and the current fuel price crisis means the work of Home Energy Scotland has never been more important. Our team is making a real difference to people’s lives, and we are also growing rapidly. We need to recruit more skilled and dedicated people to join our team now.

Our team collaborates widely with colleagues in Energy Saving Trust, staff across the Home Energy Scotland network and many other partners across Scotland. You will be working with people and organisations to help tackle fuel poverty and the climate emergency, both directly, and through a network of regional advice centres covering all of Scotland.

The role

This role will form part of the Home Energy Scotland team and will develop advice and training content for a range of services and media. You will be responsible for creating new advice resources, web content and training materials, as well as modifying, improving and repurposing existing content, working with colleagues across the organisation to ensure that advice content is accurate, appropriate, engaging and fit for purpose.

What you’ll do

• Develop and update content and resources to support Home Energy Scotland’s advice services.
• Review all advice materials used by Home Energy Scotland regularly for accuracy, relevance, consistency and suitability and ensure that the sources feeding into the advice materials are checked and approved by the Energy Saving Trust knowledge team and clearly referenced.
• Develop expertise in the content of advice materials used by Home Energy Scotland and our quality framework to ensure we continue to deliver high quality advice to the public.
• Organise materials or guidance and deliver training sessions or workshops to help staff within the advice centres to improve quality and performance when delivering advice to improve the outcomes achieved.
• Work closely with our fuel poverty support officers who deal with complex cases or appeals where a householder has made an unsuccessful application for assistance, to ensure the responses supplied are of consistently high quality.

What you’ll bring

The ideal candidate will have excellent verbal and written communication skills, with the ability to work effectively in a fast-paced and changing environment.

You will have the ability to write effectively for a range of audiences and channels including web, e-learning, presentations, factsheets and supporting materials. You will understand interpretation and translation, accessibility, and needs of specific audiences to produce appropriate advice resources.

You will be confident in creating presentations and experienced in explaining technical information to a non-technical audience, with a strong focus on customer/client quality and satisfaction.

You will be supported by the HES team, who have been providing energy advice to the public for many years; as well as the knowledge team who lead the field in delivering data and insight on the energy transition.

This is a permanent position. Our standard weekly hours are 37.5 hours, Monday to Friday.

This will need to be a full-time role.

We are open to flexible working locations (within the UK) and as standard we offer all contracts on blended (home and office-based) working.

Applications close 5pm, 4 August 2023. Interviews are intended to be held week commencing 14 August 2023.

To apply, please send your CV and cover letter to [email protected]. In your cover letter please explain how you meet the essential areas in the job description. Please state the job reference you are applying for in the subject line. Applications submitted without a covering letter will not be considered.

If you think you may need additional support or adjustments made to any part of the application/recruitment process, please get in touch with.

The majority of our people are working from home but have access to our office locations – Edinburgh, London, Cardiff and Belfast. We will we be happy to discuss this and our blended working model at the interview stage with you.

Please note that we are unable to provide sponsorship for this post. In order to apply for this post, you must be able to demonstrate your eligibility to work in the UK.

Our commitment to creating a diverse, inclusive and equitable workplace.

To address the urgent challenges posed by the climate emergency, we need a diversity of people, experiences and ideas. We strongly encourage applicants from a wide range of backgrounds and with different identities and experiences to apply for roles with Energy Saving Trust. If there is anything we can do to support you in applying, please get in touch with us at [email protected]. Please note that we will always ensure that a fair recruitment process is followed for all candidates and appointments will be made based on merit.