receptionist

receptionist Melksham, England

Dick Lovett
Full Time Melksham, England 28000 - 26000 GBP ANNUAL Today
Job description

  • Vacancies
  • Reception Supervisor

Reception Supervisor

Contact
Samantha Kirk
Hours
Full time
Department
Customer Reception Team
Salary
£26000 to £28000 per annum
Benefits
  • A generous holiday allowance (25 days plus bank holidays)
  • On-site staff parking
  • 5 day working week on a rota
  • Contributory pension scheme (after qualifying period)
  • Life assurance
  • Private healthcare (after qualifying period)
  • Staff referral fee
  • Employee Assistance Programme
  • You will also receive excellent training and development from our Group staff
Closing date
4th August 2023

Vacancy description

Our Dick Lovett Melksham dealerships are looking to appoint a Reception Supervisor to oversee the Reception teams across Jaguar Land Rover, BMW and MINI, and ensure that we are delivering a memorable customer experience during every visit. This includes training, reviews, coaching and scheduling to ensure that the team deliver a great service.

You will assist a variety of customers who will be enquiring in reference to Sales, Service and Parts. This role will work across the BMW, MINI and Jaguar Land Rover dealerships, so it is a great opportunity to develop your leadership skills with a range of brands and a team of 10 people.

Key Responsibilities:

  • To oversee the Reception teams across the two sites in Melksham with support from the Group Reception Manager.
  • To ensure the team provide a friendly and helpful reception experience at all times and uphold standards befitting of both Dick Lovett and the brands.
  • In this role, you will also be operational and answer the telephone politely and efficiently to deal with enquiries, take messages or redirect calls as appropriate. When on the front desk you will also greet customers, notify the Sales, Service or Parts departments of their arrival, and maintain a high standard of professionalism at all times.
  • Plan and manage administrative task related to the customer experience and oversee housekeeping and stock ordering.
  • Boardroom diary management. Preparing meeting rooms – providing refreshments/lunches where required.
  • Take responsibility for the Reception team members’ development through coaching the team, conducting reviews, driving performance and ensuring training is carried out.

Essential Criteria:

  • The successful candidate will ideally have at least three years of experience of supervisory experience or managing a team in a customer facing role.
  • Experience of working in reception or hospitality with an understanding of delivering a first class experience to customers.
  • Experience of operating a busy switchboard with excellent telephony skills.

You should be smart in appearance and possesses the confidence to deal with our customers’ high expectations. If you are an effective communicator and forward-thinking individual, you will thrive in this busy environment. This role is an exciting opportunity to join our dynamic team and grow with our business.

This is a fantastic opportunity to join our team and provide an exceptional experience to our customers both in person and over the phone. Please send us both your CV and a Cover Letter which details why you are excited by this opportunity.

Locations

Dick Lovett BMW Melksham
Portal Road
Melksham
Wiltshire
SN12 6AD

Dick Lovett Land Rover Melksham
Commerce Way
Melksham
Wiltshire
SN12 6AD

receptionist
Dick Lovett

www.dicklovett.co.uk
Swindon, United Kingdom
$500 million to $1 billion (USD)
501 to 1000 Employees
Company - Private
Motor Vehicle Dealers
1966
Related Jobs

All Related Listed jobs

program coordinator
American University Washington, DC 28 - 25 USD HOURLY Today

Get to Know American University

At American University we value open and honest inquiry, servant leadership, and the affirmation...

Kennel assistant / manager staying at kennels
Lapford lodge boarding kennels Crediton, England 15 GBP HOURLY Today

Accommodation provided within our home, use of all facilities, and to ensure the running of kennels goes smoothly, to check in dogs, and answer phone calls, by

Principal Product Support Engineer
Delta-T Devices Ltd Cambridge, East of England, England 43000 GBP ANNUAL Today

Passion for providing a high level of support to both Manufacturing and our customers. This involves fault finding and resolving electronic product faults,

Ganger
MJ Church Ltd Merthyr Tydfil, Wales 24 GBP HOURLY Today

CV required: [email protected] or call Sarah Davis Direct: 07503 754274 to discuss further. Job Types: Full-time, Temporary contract.

AHP Faculty Project Manager (Leadership)
Cornwall Partnership NHS Foundation Trust Bodmin, England 41659 - 47672 GBP ANNUAL Today

The successful candidate will be supporting the scoping and development of the Future Leaders course as well as shaping the leadership offer to AHPs within