Contact Centre Agent (2 Posts) Glasgow, Scotland
Job description
Strathclyde Partnership for Transport (SPT) is the largest of Scotland’s Seven Regional Transport Partnerships. As well as running the iconic Glasgow Subway, SPT delivers an extensive range of public transport services including bus stations and subsidised bus services, manages large transport infrastructure projects and is responsible for delivery of a long-term multi-modal transport strategy for the West of Scotland.
About the role
We have a great opportunity to join the Contact Centre Team as we continue to focus on the development our own people to ensure continuous improvement in the delivery of our services to our customers. The role will involve providing telephone and administrative support regarding enquiries into the Contact Centre. The Contact Centre Agent will report to the Contact Centre Team Leaders.
Full time hours will be 35 hours per week working Monday to Friday. The nature of this role may require you to work outwith normal office hours on occasion to support the operational requirements.
You will be based at Buchanan Bus Station, Killermont Street, Glasgow.
Further details of the role and key responsibilities are set out in the job description.
Please note, this position falls into the medium risk category under the Alcohol and Drugs policy and therefore is subject to random and for-cause testing procedures.
About you
You will have experience working in a Contact Centre or similar and have experience dealing with the public within the service sector. The ideal candidate will be able to work on their own initiative and work collaboratively with their peer group. They will also have good organisational, verbal and written skills and be a motivated, reliable and flexible individual.
Benefits
Working at SPT comes with many benefits you can look forward to:
- Commitment to your ongoing learning and development
- 33 days Annual and Public Holiday Entitlement
- Membership of the Local Government Pension Scheme – SPT contribute 19.3% of your annualised pay
- Group Life Assurance Cover
- Employee Travel Pass Scheme – a Subway Smartcard to travel on the Glasgow Subway for free
- Discounted Season Rail Tickets – maximum of £300 towards the cost of an annual rail ticket
- Flexible working options
- Cycle to Work Scheme, Childcare Vouchers, Employee Assistant Programme, Long Service Awards, Credit Union
How to Apply?
To apply, please select the ‘Apply Now’ button to complete an online application form. Closing date for applications is Sunday 12th February 2023 at midnight.
SPT is an Equal Opportunities company welcoming applications from a diverse background. If you’ve got the right skills for the job we want to hear from you. SPT encourage applications from the right candidates regardless of age, disability, gender identity, sexual orientation, religion, belief or race.
For applicants with special requirements, or if you have any questions please email quoting the above reference.
