Experience Telephone Customer Service Advisor Coventry, England
Job description
Job description
Reason Transport are seeking an experienced customer service Telephone advisor to join our quality customer services / Traffic Team at our Coventry Distribution facility.
Your goal will be to achieve performance and service level targets, meet and exceed customer expectations, resolve queries and find solutions.
The ideal Customer Service Advisor will be vibrant and energetic, eager to go the extra mile and takes a problem-solving approach to all customer queries with a solution- driven mind, telephone experience essential and web chat usage advantageous.
Location: Baginton CV3 4PA
Working hrs: Monday – Friday 9.00 am to 17.00 pm
Salary: £24000
Report to: Customer Services Supervisor
Key Partners:
· Member support
· Operations
· Warehouse
· Drivers
· Depots / Members
· Management Team
· Key Accounts Managers
· Business Development Manager
Key Activities:
· Customer Service and Traffic Enquiries / Queries
· Monitoring and Reporting
· Customer, Driver, Depot & Member Engagement
Core Value:
· Provide a first -class customer service experience
Key Customers:
· Corporate customers
· Operations
· Members
· Depots
Strengths, skills and competencies:
· Strong Telephone Skills
· Exceptional interpersonal skills
· Highly organized, strong and influential communicator
· Natural ability and desire to resolve problems and queries.
Job Type: Full-time
Salary: £24,000.00 per year
Benefits:
- Company pension
Schedule:
- Monday to Friday
Supplemental pay types:
- Loyalty bonus
- Yearly bonus
Work Location: One location
