Experience Telephone Customer Service Advisor

Experience Telephone Customer Service Advisor Coventry, England

J & J Reason & sons
Full Time Coventry, England 24000 GBP ANNUAL Today
Job description

Job description

Reason Transport are seeking an experienced customer service Telephone advisor to join our quality customer services / Traffic Team at our Coventry Distribution facility.

Your goal will be to achieve performance and service level targets, meet and exceed customer expectations, resolve queries and find solutions.

The ideal Customer Service Advisor will be vibrant and energetic, eager to go the extra mile and takes a problem-solving approach to all customer queries with a solution- driven mind, telephone experience essential and web chat usage advantageous.

Location: Baginton CV3 4PA

Working hrs: Monday – Friday 9.00 am to 17.00 pm

Salary: £24000

Report to: Customer Services Supervisor

Key Partners:

· Member support

· Operations

· Warehouse

· Drivers

· Depots / Members

· Management Team

· Key Accounts Managers

· Business Development Manager

Key Activities:

· Customer Service and Traffic Enquiries / Queries

· Monitoring and Reporting

· Customer, Driver, Depot & Member Engagement

Core Value:

· Provide a first -class customer service experience

Key Customers:

· Corporate customers

· Operations

· Members

· Depots

Strengths, skills and competencies:

· Strong Telephone Skills

· Exceptional interpersonal skills

· Highly organized, strong and influential communicator

· Natural ability and desire to resolve problems and queries.

Job Type: Full-time

Salary: £24,000.00 per year

Benefits:

  • Company pension

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Loyalty bonus
  • Yearly bonus

Work Location: One location

Experience Telephone Customer Service Advisor
J & J Reason & sons

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