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Contact Centre Advisor - £24,000 per year - Permanent

As a great Contact Centre Advisor you will have a genuine passion for people and delivering excellent customer service to every customer, as well as the desire to learn and be the best you can be. We’re not looking for bags of experience, just a can-do attitude and willingness to learn.

A bit about us...
Here at Costa Coffee, our vision is to inspire the world to love great coffee. We’re all about passion, energy and teamwork to serve uplifting moments to coffee fans globally. From our humble beginnings in 1971, we’re now the UK’s most loved coffee Brand. With the help of our Partners and the Coca Cola system our growth ambitions have no limits. Along with our much-loved Stores, we now have propositions spanning Ready-to-Drink, Costa Express, FMCG and our leading B2B networks. Costa are pioneering the future of the coffee industry.

A bit about the role...
You will be part of the smooth running of Costa Express Operations, ensuring we support our customers with expert knowledge and guidance. Answering inbound calls, making pro-active outbound calls, as well as answering chat and email you will:

• Help to keep our machines running and selling more cups of great coffee, to more people, each day
• Be the first point of contact to our sites if they have any machine or stock enquiries
• Take ownership of customers queries through to resolution and always try to fix first time
• Build strong communication links between various Costa Express colleagues and departments

A bit about you…
We want all our Team Members to thrive and to grow here at Costa, this is why our values are so important to us, Passion, Courage, Trust, Warmth. Along with an ability to work with diverse teams we would look for you to bring the following to this role:

• The ability to put our customers at the heart of what you do. You’ll need to show us that you know how to deliver exceptional customer service, asking the right questions, to find the right solution.
• Exceptional verbal communication skills, you will be talking to our customers daily
• To enjoy being part of a team but also have the drive to work on your own initiative
• To be computer literate
• To be comfortable working to deadlines and KPI’s
• The ability to be flexible across tasks and time if required

What we can offer...
We are on a growth journey like no other; more countries, more propositions, more opportunities for you to develop your career and work with some great teams. In addition, you’ll benefit from

• BUPA Healthcare
• Costa Pension Scheme
• Bonus Scheme
• Costa Discount App – 50% off food & drinks in costa owned stores when you’re not working
• 33 days Holidays (inclusive Bank Holidays)

Location: Loudwater (hybrid working) - 3 days in the office

Costa Coffee is made up of true experts, masters of their craft stretching their limits to what’s possible. It’s why we work so well remotely. We trust our teams and embrace technology to help us collaborate. And if needed, we have offices all over the world for those important connection points. Our remote working allows you to balance your work and personal life, while retaining Costa’s much-loved warmth and passion.