Contact Centre Advisor - Inbound Romford, England
Job description
About Us...
AllClear are an award-winning specialist insurance company, focused on travel. Due to significant growth, we're expanding our teams in both Romford and Cardiff and are looking for passionate sales people!
Key Responsibilities...
- You will be responsible for handling inbound calls from customers wishing to purchase medical travel insurance
- You will need to identify customers’ needs to provide appropriate optional extras so you can maximise your sales opportunities
- You will need to achieve personal sales and performance targets, which contribute to the overriding business objectives
Role Requirements...
- Target and results driven
- Passionate about service excellence and customer experience
- Experience in a sales role with a successful proven track record
- Ability to discuss sensitive topics with your customers
What we Offer...
A starting salary of £25,000, inclusive of a training bonus of £250 for the first 6 months. From six months onwards the OTE is a very realistic £35,000 or more with our generous monthly Commission Scheme and quarterly Elite Bonus.
- 32 days holiday - increasing with length of service (inc. bank holidays)
- Day off for your birthday
- Holiday Buy Scheme
- Free food and drink including pizza days and lots of sweet treats!
- The option to work remotely after your probationary period
- Health Cash Plan – we pay for your day-to-day medical costs
- Perkbox – online discounts portal, saving you money on everyday spend e.g., cinema trips, eating out, and all your retail shopping
- Tech Scheme – supporting the cost of purchasing the latest tech
- Cycle to Work Scheme – supporting the cost of purchasing a new bike
- Employee Assistance Programme including paid for counselling sessions supporting employee wellness
- Study support and personal development (role and course dependent)
- Life Assurance – 4 times annual salary protection
- Pension Scheme
- Christmas Savings Club
- Discounts on our travel products for you and your family
Hours...
You are required to work 37.5 hours per week which will generally consist of 7.5 hours over 5 days. The Contact Centre is operational during the following hours:
8:30am to 8:00pm Monday to Friday
9:00am to 5:30pm Saturday
10:00am to 5:00pm Sunday
9:00am to 5:00pm Bank Holidays
Job Types: Full-time, Part-time, Permanent
Part-time hours: 21-37.5 per week
Salary: £25,000.00-£35,000.00 per year
Job Types: Full-time, Part-time, Permanent
Part-time hours: 21-37.5 per week
Salary: £24,000.00-£35,000.00 per year
Benefits:
- Additional leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Health & wellbeing programme
- Life insurance
- Referral programme
- Sick pay
- Store discount
Schedule:
- Day shift
- Night shift
- Overtime
- Weekend availability
Supplemental pay types:
- Bonus scheme
- Commission pay
- Performance bonus
- Quarterly bonus
Ability to commute/relocate:
- Romford: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Are you able to work from the office for the first 6 months?
- This role is subject to mandatory training for around 4 weeks during the hours of 9am and 5.30pm, are you able to commit to the training schedule? After the training you will revert to a flexible shift pattern.
Work Location: In person
Expected start date: 03/07/2023
