Consumer Complaint Handler - Contractor Leeds, England
Job description
Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.
As a Consumer Complaint Handler - Contractor, you will research customer requests for disputed items, investigate, update outdated information where necessary and process any other specific requests via mail, email and phone calls. You will handle immediately or direct to the appropriate resolver group for further investigation/resolution and utilise various prescribed methods to obtain current information: call creditors, interview borrowers when necessary, contact landlords for rental verification's and/or contact the client when necessary.
This is a Contract role until the end of December.
What you’ll do
Handle a range of customer interactions (primarily calls) including complaints and queries, in order to effectively address issues in a manner which ensures that the customer is fully informed and appropriately advised on steps towards resolution and associated timeframes
Use information and resources available to investigate and resolve customer queries immediately or direct to the appropriate resolver group for further investigation/resolution
Where immediate resolution is not possible, case-manage the resolution process and associated customer interactions ensuring that the customer is kept appropriately informed and advised in line with agreed expectations
Value complaints as a means of strengthening our processes & improving our relationship with our customers
Use a variety of customer channels and communication tools to interact with the customer, including telephone, e-mail, letter, Social Media, Chat and others
Work to agreed goals with a high priority on quality
What experience you need
Good customer service experience ideally within consumer complaints
Good experience of managing conflict and difficult conversations
Good computer skills able to use MS Office word, Excel and ideally G Suite
What could set you apart
Experience within a regulated environment
Good experience of handling vulnerable customers
We offer a wide range of company supported benefits including contributory pension, life cover, income protection, Bupa/Irish Life healthcare, enhanced maternity and sick pay, 26 days holiday and a day off for your birthday, with the ability to buy and sell and free credit checks. We also offer flexible benefits ranging from cycle to work, discounted travel options, gym membership, dining and leisure discounts, financial & savings plans, mobile discounts plus much more!
We also support personal development and have a range of learning options including our global online learning platform and allow you to bring your whole self to work supported by our Inclusion and Diversity, Wellbeing and Employee Engagement forums.
Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!
Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
