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• To provide a proactive service to facilitate all activity on the floor plates to enable business success.
• To be the “GO TO” single point of contact for customers for help and assistance on their core activities.
• To be responsible for the visitor management signing in, badges, direction & hosting.
• To drive new business through the HP suite, concierge/Floor Captain and events services through internal and external engagement
• To manage and be responsible for event, concierge, hosting and meeting room services at the required times to the company’s standards and to the agreed performance, qualitative and financial targets
• To ensure health and safety is at the top of everything we do and compliant at all times
• To be the first point of contact for customers organising events and co-ordinate space, ensuring overall management of events and functions from start to end
• To liaise with internal and external stakeholders to ensure that all events are carried out in accordance with customer requirements and the site.

General Lobby hosting in the HP suite and general office trouble shooting/FAQs

• Engaging with the staff on all floor plates
• Daily floor walks to be undertaken, any faults found need to be logged with the helpdesk.
• Act as a point of contact to deal with day to day queries made by the client.
• To be visible and build relationships with all levels of customer and client

Meeting room Management

• Check meeting rooms to ensure good housekeeping and the correct number of chairs for the room’s capacity
• Provide AV assistance when required. This will also involve HDVC assistance and be point of contact for Conference Phone remote support.
• Check all floor boxes closed correctly, not causing a trip hazard and no cables trapped. Report any damaged cabling to helpdesk
• Ensure all table top cables are not damaged and are working correctly. Replace if necessary
• Check all TV’s in meeting rooms to ensure these are ready for the customer to use
• Check and replenish all meeting room presentation facilities – flip charts full and clear of previously used sheets, marker pens, white boards clean.
• Check air conditioning/heating levels in rooms. Report any faults to the helpdesk

Post Incoming & Outgoing

• Take delivery and sort post and packages, both internal and external
• Deliver recorded or special post and packages to customer’s desks and obtain signatures
• Log all parcels received on site into relevant logs
• Frank external post to be delivered
• Fill out data for post incoming/outgoing/franking numbers in to relevant spreadsheets
• Ensure all post is ready to be collected for different post companies for their allocated time

Visitor Management

• Welcoming staff and visitors to the building
• Issue access cards to employees, visitors & manage booking system
• Activate access cards to employees, visitors & Maintain required documentation
• Delivering a hosting/concierge experience for visitors.
• Maintain a tidy and professional reception, meeting rooms & office spaces.
• Provide visitors with clear directions to their place of requirement/inform employee of visitor.

Event Management

• To be the dedicated point of contact for all events that take place on site.
• To understand that events that take place may start and finish outside of normal operational hours.
• To be a point of contact for customers organising events
• To co-ordinate event space booking/ availability
• To be flexible in hours of work depending upon event bookings
• To ensure continuous improvement of the service through innovative service improvements