Computer Technician II Santa Cruz, CA
Job description
Summary
The computer technician reports to the Systems Administrator and is responsible for providing technical software, hardware and network problem resolution to all staff by performing question/problem diagnosis. We are seeking someone who can clearly communicate technical solutions in a user-friendly, professional manner. Function as Systems Administrator as needed; pass more complex end-user problems on to the Systems Administrator. This individual will also oversee and help the Systems Administrator manage Help Desk operations.
Primary Responsibilities
- Establishes priority of IT tasks
- Computer set-up, maintenance & minor repair
- Unpack, connect and test new computers, printers, and other peripherals. Disconnect, move, reconnect, and test computers reassigned to new location. Install and test hardware and software upgrades
- Perform routine maintenance schedule
- Troubleshoot network connectivity & performance issues as needed
- Diagnose computer problems to determine cause of malfunction
- Documentation & Inventory
- Track and record issues and project
- Maintain and update hardware & software inventory. Register and maintain warranty records
- Help Desk - focusing on the needs of internal support, track and resolve user problems Telecommunications
- Other duties as assigned
Qualifications & Skills
- At least 2+ years of hands-on experience working as help desk technician 2+ years of experience working in Windows based operating systems.
- Proven track record of current computer hardware and hardware repair work. Understanding of Network concepts and theory
- Knowledge of Terminal Server concepts and theory.
- Job planning, prioritizing and scheduling techniques
- Knowledge of various software packages, including word processing, spreadsheet, data base, and programming languages
- Strong organizational skills and attention to detail
- Ability to multi-task, prioritize and respond with a sense of urgency
- Ability to document and evolve processes and procedures
- Self-motivated and highly responsive to internal users
- Ability to handle pressure effectively.
- While performing the duties of this job, the employee is regularly required to stand, bend, reach, or sit for up to 3 hours at a time. The employee must occasionally lift and/or move up to 20-30 pounds
- Exercise sound judgment within established guidelines
- Establish and maintain effective working relationships with those contacted in the course of work.
- Ability to communicate effectively at a non-technical level
- Possess excellent customer service skills
Education
Bachelor’s degree in computer science strongly preferred but not required.
Job Type: Full-time
Pay: $22.00 - $32.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Bonus pay
Ability to commute/relocate:
- Santa Cruz, CA 95060: Reliably commute or planning to relocate before starting work (Required)
Education:
- High school or equivalent (Preferred)
Experience:
- Help Desk Technician: 2 years (Preferred)
- Microsoft Windows: 2 years (Required)
Work Location: In person
