receptionist

receptionist Brigg, England

QHotels
Full Time Brigg, England 15411 - 13448 GBP ANNUAL Today
Job description

Job Ref: QHC11003
Branch: Forest Pines Spa Golf Resort
Location: Forest Pines Spa Golf Resort, Brigg, Lincolnshire
Salary/Benefits: Dependent upon Experience - Includes Complimentary Health Club Membership
Contract type: Permanent
Hours: Full Time
Shift pattern: To Business Requirements
Hours per week: 40 Hours Per Week
Posted date: 26/07/2023
Closing date: 28/08/2023


Do you pride yourself on providing outstanding customer service?

Are you currently seeking a new challenge?

The Reception Supervisor will support the Manager with ensuring guests experience a high level of service and will be their first impression of the hotel. You’ll supervise the Guest Experience team working front of house, providing support and direction on how to provide a high-level service ensuring standards, procedures regulations are always followed whilst also taking responsibility for monitoring guest satisfaction throughout their stay.


What will I do?

  • Point of contact for all hotel guests
  • Supervise motivate your team in order to provide high quality service for guests
  • Review room allocation and make sure the correct rooms are allocated to the right guest as well as having a full understanding regarding the hotel facilities available
  • Knowledge of all rates, packages and special promotions
  • Know the local area, to include attractions, directions and supply guests with relevant information
  • Ensure all special requests are followed through
  • Handle any issues or complaints which may arise
  • Presentation and appearance of your team is to company standard
  • Deputise for the Front Of House Manager, in their absence

Is this the role for me?

  • Previous experience in a guest experience capacity or front of house within a hotel environment
  • Relevant qualifications – front of house, hospitality or business management
  • Able to demonstrate your ability experience in providing high quality service
  • Previous supervisory / management experience
  • Passionate about customer service, presentation cleanliness
  • KPI and target driven
  • Ability to multi-task

Why The QHotels Collection?

  • Family and Friends discounts in hotels across The QHotels Collection
  • Free onsite parking
  • Various Employee celebratory days throughout the year
  • Support with training professional qualifications, including course fees!
  • Carve out your own career path with The QHotels Collection as there will be progression career development opportunities across our hotel portfolio
  • Internal talent exchange network
  • Access to an Employee Assistance Programme, 24/7, 365 days a year

At The QHotels Collection, we are proud to be a Disability Confident employer. Our culture centres around diversity, inclusion, and equal opportunities for all. If you would like to discuss your application further, please do reach out via email [email protected] or call 0777 6960869.

The Armed Forces Covenant is a voluntary statement of mutual support between a civilian community and its local Armed Forces Community. It is intended to complement the Armed Forces Covenant, which outlines the moral obligation between the Nation, the Government and the Armed Forces. The QHotels Collection proudly support the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.

receptionist
QHotels

https://www.qhotels.co.uk/
London, United Kingdom
Richard Moore
Unknown / Non-Applicable
1001 to 5000 Employees
Company - Private
Hotels & Resorts
Related Jobs

All Related Listed jobs

Client Experience Assistant
Search Edinburgh 17000 - 0.00 GBP annum Today

Client Experience Assistant
Edinburgh City Centre
Part-time 30 hours
17,000 per annum

Search are currently working with a Legal...

Customer Service - Customer Service Representative
The Granite Group Liverpool, England 22050 - 25625 GBP ANNUAL Today

Assisting customers to make changes to customers insurance policies. Provide support to our customers queries regarding insurance policies via phone, email and

Design Assistant (Internship)
Jennifer Clair Islington, England 6.25 - 7.5 GBP HOURLY Today

Responsible for collection overviews and design boards, ensuring smooth running of studio. Prepare sketch reviews, prototype reviews and sample reviews.

Front End Developer
Activ8 Intelligence Limited Remote 38696 - 43378 GBP ANNUAL Today

Angular 2 or above: 1 year (required). Be customer, product and team focused. This role will involve the delivery and planning at the technical level of the

RME Technician, AMZL
Amazon UK Services Ltd. Dundee, Scotland Today

Our technicians focus in on our operational team, their customers, with support from the team and their leaders. Apprentice Trained, HNC, HND, BSc, BEng.