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Job description

This position will support Exchange facilities located on Hickam AFB and surrounding areas.

Serves as first level support of non-routine events and incidents (local IT store operations or HQ Exchange data center). Safeguards physical access to Exchange restricted data, processes, and services.

• Monitors various computer systems for performance; identifies, documents, and troubleshoots routing and non-routine performance events.
• Repairs and upgrades IT operating equipment and software as directed; updates the associated documentation. Tests new SOPs and elevates incorrect procedures for revision/correction.
• Responds to telephone calls and email requests for assistance with IT operations which ay include providing after hours supports.
• Uses the IT Problem Management Database to research known problems. Assists with maintaining IT computing equipment to meet established life cycle plans.
• May provide training to end-users in new IT technical features and solutions to problems.
• 24x7 work environment supporting Exchange operations, which requires either shift work, on call, and/or after hours project work and may include holidays and weekends.
• IT environment is constantly changing, demanding quick solutions and evolving skills.

If interested, go to www.ApplyMyExchange.com and apply to posting C1-000534-2023.

Job Type: Full-time

Pay: From $44,871.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call
• Weekends as needed

Ability to commute/relocate:

• Honolulu, HI: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Computer Technical Support: 1 year (Preferred)

Work Location: In person