computer support specialist Arlington, VA
Job description
Duties
- Serve as a senior specialist and systems administrator.
- Develop and implement systems diagnostic and maintenance tools to ensure the availability and functionality of systems required to support organizational objectives.
- Develop standards and criteria for assessing server performance, availability, capacity or configuration problems. Develops procedures for responding to new threats to systems to ensure confidentiality, integrity and availability.
- Reallocate resources as they become available, optimizes systems performance and recommends additional components to improve overall performance.
- Manage the installation of software and hardware, systems fixes, updates and enhancements. Installs, configures and tests software on workstations.
- Develop and present training on the operation and maintenance of systems to the IT staff.
- Maintain server integrity and availability.
Requirements
Conditions of Employment
- Must be a U.S. Citizen.
- Males born after 12-31-59 must be registered or exempt from Selective Service.
- This national security position, which may require access to classified information, requires a favorable suitability review and security clearance as a condition of employment. Failure to maintain security eligibility may result in termination.
- Recall/On Call 24/7 Position.
- This is a Top Secret/SCI position. Incumbent must be able to obtain and maintain a Top Secret security clearance.
- This is a drug testing position, subject to pre-employment and random drug testing.
Qualifications
Basic Requirements: Applicants must demonstrate on their resume that they have IT-related experience demonstrating each of the four competencies listed below.
- Attention to Detail
- Customer Service
- Oral Communication
- Problem Solving
Qualifying Experience:
To qualify at the GG-12, your resume must describe at least one year of experience that demonstrates the competencies necessary for immediate success in the position. Experience refers to any paid or unpaid experience, including volunteer work and Military service, that would be considered equivalent to work normally performed at the next lower grade level in the federal service.
For this position, qualifying experience is defined as: Experience with Windows operating systems and VMware software installation, configuration, administration, troubleshooting, and security fundamentals; systems optimization, systems integration, performance tuning, evaluation methods and procedures, and project management principles to maintain, update, plan, and coordinate the installation of new products or equipment.
Candidates must describe how they meet the qualifying experience and/or selective placement factor(s) within the body of their resume. All qualifications must be met within 30 days after the closing date of this announcement.
Education
There is no substitution of education for the qualifying experienceat the GG-12 grade level.
Additional information
- This position is in the Excepted Service and does NOT convey eligibility to be converted to the Competitive Service. It is being recruited under 10 U.S.C. 1599f into the Cyber Excepted Service (CES) personnel system.
- If you are a current Federal Career/Career-Conditional employee, you will be placed on an Excepted appointment.
- This appointment does not confer eligibility to be non-competitively converted to an appointment in the competitive service.
- A three year trial period may be required if you have not previously completed a trial or probationary period in the excepted or competitive service.
- Telework availability will be based upon the mission requirements and supervisory determination
- Individuals tentatively selected for drug testing designated positions at the Defense Information Systems Agency will be required to submit to urinalysis for illegal drugs prior to appointment or placement.
- We may use this announcement to fill additional vacancies within 90 days of the closing date.
- Moving costs MAY be paid.
- The Tax Cuts and Jobs Act of 2017 makes certain reimbursements/payments taxable. For information on these changes and the Relocation Income Tax Allowance (RITA), for which some appointees are eligible, click here.
- Recruitment, relocation, or retention incentives MAY be authorized.
- This is an Information Security (INFOSEC) position. In accordance with DoD 8570.1-M Information Assurance Workforce Improvement Program, selectee must meet Information Assurance Workforce Improvement Program, selected must meet Information Assurance Certification standards. Selectee must have an approved waiver prior to placement in this position or achieve the appropriate IA certification within six months of assignment of IA duties. Level 1 certification is required prior to be authorizing unsupervised privileged access.
- This position has been designated as "Mission Essential." Incumbent will be required to report to work or relocate to a new duty location, within the United States, in times of local/national emergency.
- Employee is subject to recall or call back during off-shift hours, 7 days a week, 24 hours a day, if required by upper management.
- Because this position is in the Cyber Excepted Service, Veterans' Preference will be applied to preference eligible candidates, as defined by Section 2108 of the Title 5 U.S.C. in accordance with the procedures provided in DoD Instruction 1400.25, Volume 3005, "CES Employment and Placement." If you are a veteran claiming veteran's preference, as defined by Section 2108 of Title 5 U.S.C., you must submit documents verifying your eligibility with your application package.
- For more information on the Cyber Excepted Service Personnel System, click here.
- For more information on veterans' preference, click here.
- For more information regarding qualifications requirements, click here.
- If you are unable to apply online, view the following link for information regarding Alternate Application.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Once the application process is complete, a review of your resume and supporting documentation will be made and compared against your responses to the applicant questionnaire to determine if you are qualified for this job. If, after reviewing your resume and or supporting documentation, a determination is made that you have inflated your qualifications and or experience, you may lose consideration for this position. Please follow all instructions carefully. Errors or omissions may affect your rating.
The Assessment Questionnaire takes approximately 15 minutes to complete and collects information on your education, training and experience related to the following critical competencies:
You can preview the Questionnaire here:https://apply.usastaffing.gov/ViewQuestionnaire/11993516
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required Documents
As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
FOR THIS JOB ANNOUNCEMENT THE FOLLOWING SUPPORTING DOCUMENTS ARE REQUIRED AS THEY APPLY STATED BELOW AND MUST BE RECEIVED BY THE CLOSE OF THE ANNOUNCEMENT. NOT ALL DOCUMENTS WILL APPLY TO EVERYONE.- Transcripts (if applicable) If you are substituting education for specialized experience you must submit all of your transcripts. The absence of this information will result in an ineligible rating.
- SF-50 - (if applicable) Notification of Personnel Action for current or former federal employees- All applicants to include current agency employees must provide your most recent SF50 or the SF50 reflecting Career/Career-Conditional tenure and the highest grade held on a permanent basis.
- Veterans Preference Documentation (if applicable): Candidates claiming Veterans Preference must submit a DD-214 (Member Copy 4), or, if you are CURRENTLY serving on active duty, a statement of service from your unit which states the date you entered on active duty, the date you are separating, and the campaign medals you have received. For those supplying the statement of service, preference will be verified by a DD-214 (Member Copy 4) upon separation from the military. Veterans with a service-connected disability must also submit a VA letter dated 1991 or later. DoD Components with CES positions apply Veterans' Preference to preference eligible candidates, as defined by Section 2108 of the Title 5 U.S.C. in accordance with the procedures provided in DoD Instruction 1400.25, Volume 3005, "CES Employment and Placement."
- Military Spouse Preference (if applicable): Spousal Permanent Change of Station (PCS) orders, marriage certificate/license, and a MILITARY SPOUSE PPP SELF-CERTIFICATION CHECKLIST are required to claim Military Spouse Preference. The Military Spouse PPP Self-Certification Checklist can be found here: Military Spouse PPP Self-Certification Checklist .
Your complete Application Package (containing the above required documents) must be received no later than 11:59 pm Eastern Time on 06/13/2023.
WARNING: Failure to submit a complete application package including any required documentation by 11:59 PM (EST) on 06/13/2023, or at the time of application for announcements with an extended closing date, may result in an ineligible rating and loss of consideration. To verify that your application is complete, log into your USAJOBS account, select Application Status and More Information. The Details page will display the status of your application. It is the applicant's responsibility to verify that information entered, uploaded is received, legible and accurate. HR will not modify answers submitted by an applicant.If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
To apply for this position, you must provide a complete Application Package. See required documents below.
- Your Resume
- Your resume MUST include the following information for each job listed: Job title; duties (be as detailed as possible); month & year start/end dates (e.g. June 2007 to April 2008); and full- time or part-time status (include hours worked per week). about what should I include in my federal resume at USAJOBS.
- DO NOT include the following information: Classified or government sensitive information; Social Security Number; Photos of yourself; Personal information, such as age, gender, religious affiliation, etc.; or encrypted and digitally signed documents. about what should I leave out of my resume? at USAJOBS
Click 'Apply Online' to create an account or log in to your existing USAJOBS account.- A complete Assessment Questionnaire (if applicable)
- Other required supporting documents: (SEE THE SECTION OF THIS ANNOUNCEMENT ENTITLED "REQUIRED DOCUMENTS" FOR MORE INFORMATION ON WHAT SUPPORTING DOCUMENTS MAY BE NEEDED)
- Follow the prompts to complete the assessment questionnaire and upload required documents.
- Please ensure you click the Submit My Answers button to submit your application.
- Check application status by logging into your USAJOBS account, clicking Application Status, then More Information for this position. Return to an incomplete application by logging into your USAJOBS account and clicking Update Application in the vacancy announcement. You must re-select your resume and other documents from your USAJOBS account or your application will be incomplete.
Agency contact information
HR Customer Care Center
Address
DISA - OC/JOINT STAFF SUPPORT CENTER
6910 Cooper Road
Fort Meade, MD 20755-7088
USNext steps
Once the complete application package is received you will receive an acknowledgement email that your submission was successful. The content of your application package will be used to assess your qualifications for the job, and to determine whether you will be referred to the hiring manager for further consideration and possible interviews. We will notify you of the outcome after each of these steps has been completed. After making a tentative job offer, we will conduct a suitability/security background investigation.
(317) 212-0454
[email protected]Fair and Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
- Equal Employment Opportunity (EEO) Policy
- Reasonable accommodation policy
- Financial suitability
- Selective Service
- New employee probationary period
- Signature and false statements
- Privacy Act
- Social security number request
Required Documents
FOR THIS JOB ANNOUNCEMENT THE FOLLOWING SUPPORTING DOCUMENTS ARE REQUIRED AS THEY APPLY STATED BELOW AND MUST BE RECEIVED BY THE CLOSE OF THE ANNOUNCEMENT. NOT ALL DOCUMENTS WILL APPLY TO EVERYONE.
- Transcripts (if applicable) If you are substituting education for specialized experience you must submit all of your transcripts. The absence of this information will result in an ineligible rating.
- SF-50 - (if applicable) Notification of Personnel Action for current or former federal employees- All applicants to include current agency employees must provide your most recent SF50 or the SF50 reflecting Career/Career-Conditional tenure and the highest grade held on a permanent basis.
- Veterans Preference Documentation (if applicable): Candidates claiming Veterans Preference must submit a DD-214 (Member Copy 4), or, if you are CURRENTLY serving on active duty, a statement of service from your unit which states the date you entered on active duty, the date you are separating, and the campaign medals you have received. For those supplying the statement of service, preference will be verified by a DD-214 (Member Copy 4) upon separation from the military. Veterans with a service-connected disability must also submit a VA letter dated 1991 or later. DoD Components with CES positions apply Veterans' Preference to preference eligible candidates, as defined by Section 2108 of the Title 5 U.S.C. in accordance with the procedures provided in DoD Instruction 1400.25, Volume 3005, "CES Employment and Placement."
- Military Spouse Preference (if applicable): Spousal Permanent Change of Station (PCS) orders, marriage certificate/license, and a MILITARY SPOUSE PPP SELF-CERTIFICATION CHECKLIST are required to claim Military Spouse Preference. The Military Spouse PPP Self-Certification Checklist can be found here: Military Spouse PPP Self-Certification Checklist .
Your complete Application Package (containing the above required documents) must be received no later than 11:59 pm Eastern Time on 06/13/2023.
WARNING: Failure to submit a complete application package including any required documentation by 11:59 PM (EST) on 06/13/2023, or at the time of application for announcements with an extended closing date, may result in an ineligible rating and loss of consideration. To verify that your application is complete, log into your USAJOBS account, select Application Status and More Information. The Details page will display the status of your application. It is the applicant's responsibility to verify that information entered, uploaded is received, legible and accurate. HR will not modify answers submitted by an applicant.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
This job is open to
The public
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
Clarification from the agency
All U.S. Citizens
About Defense Information Systems Agency
CEO: Lt. Gen. Robert J. Skinner
Revenue: Unknown / Non-Applicable
Size: 5001 to 10000 Employees
Type: Government
Website: www.disa.mil
Year Founded: 1960
