Concession Manager Leeds, England
Job description
Store Manager
Stores · Leeds, Leeds
Leeds/ Bradford Concession Manager
Who we are:
We’re Tapi, a passionate flooring retailer in the UK with a difference. We excite people about the transformative effect that great floors can have on their home. Since we founded in 2015, we’ve opened over 170 stores across the UK and with a flock of mobile showrooms buzzing around the country, we’re wowing our customers like they’ve never seen before.
Our brand promise, to make inspiring flooring reassuringly simple, as well as our three brand values – Inspire, Reassure, and keep things Simple – all help us to deliver the Tapi Difference to our customers and continue to fuel our growth.
We have an exciting opportunity to join our Tapi family as a Concession Manager and we’re looking for that extra special individual who oozes our ONETAPI Leadership behaviours and is energized about creating a great customer experience!
Your Tapi responsibilities:
· Overall management of end-to-end operations within the Tapi concession showroom.
· Ensure the showroom always provides an outstanding experience for customers.
· Deliver outstanding service to all customers surpassing their expectations.
· Drive sales to meet and exceed your personal sales targets.
· Ensure that all customer interactions are followed up immediately and given outstanding service.
· Handle customer complaints in difficult situations.
· Manage people resources, ensuring the showroom is well resourced and able to meet customer demand across the working week.
· Ensure the highest standard of show room and merchandise presentation.
· Build the brand within the area by building relationships within the Homebase environment.
· Build a strong relationship with colleagues and management of the local Hub store.
· Accurately calculate, plan, and estimate products for customers’ homes.
· Always looking for ways to continuously improve for customers, colleagues and the wider Tapi business.
· Regularly use Tapi technology to input customer order details accurately and to a high standard.
· Comply with all Health, Safety and Security requirements set out by Tapi and the Homebase host store.
Job Type: Full-time
Salary: £18,500.00-£27,000.00 per year
Benefits:
- On-site parking
Schedule:
- 8 hour shift
Supplemental pay types:
- Bonus scheme
- Commission pay
- Performance bonus
Ability to commute/relocate:
- Leeds, West Yorkshire: reliably commute or plan to relocate before starting work (required)
Work Location: One location
