Compliance Assurance Manager London, England
Job description
At a glance:
Contract type - This position is a permanent position
Flexible working - This is a blended working role, therefore your time will primarily be split between working from home and the London Head Office. However, there will also be an expectation to visit other locations as the need arises.
About the role:
An opportunity has arisen in the Compliance Assurance team for a Compliance Assurance Manager. This is an opportunity to work in a team that includes considerable product and retail experience in addition to financial services.
The Compliance Assurance Manager is known as the subject matter expert for Compliance Assurance requirements for all JLF products and services including but not limited to Insurance and protection products,, Partnership Card, Foreign Currency, Point of Sale Credit, Savings & Investments and any future products. In addition to JLF product teams, the role has a close working relationship with WR/JL Contact Centres, Shops, and Marketing, to whom they provide support on Compliance Assurance activities, first line Quality Assurance checks and coaching regarding financial products to develop first-line expertise, minimise the risk of non-compliance, and improve engagement. Working with and influencing the JLFS product teams, Heads of Branches/Head of Contact Centres, and Marketing to mitigate any risk to the Partnership.
Key responsibilities:
JLFS compliance monitoring/reporting:
Supporting the Product teams with improvements to Customer Journeys through Assurance and Control monitoring.
Influencing and working with Compliance Assurance Lead, Senior Compliance Officers and Senior Risk Manager
Work with Senior Compliance Officers feeding in new policies & procedures into the programmes and design toolkits to support the business units to aid in creating new processes
Work with the Senior Risk Manager to identify training needs or gaps.
Design, implement and deliver Financial Services Dashboards and Frameworks:
Audit, produce and present a quarterly dashboard on Shops, Contact Centres, Marketing & Head Office monitoring programmes and devise Mitigation plans as appropriate.
Comment on and support development of mandatory training packages and Branch Operating Procedures
Provide support for design and monitoring of Retail Quality Assurance of all financial product material produced for use across the Estate
Drive continuous improvements to the principles and regularly monitor compliance.
Influencing and Working with key stakeholders:
Building and sustaining effective working relationships i.e. Head of Branch/Head Of Contact Centre, Head Office and Customer(Marketing) teams to mitigate risk and non-compliance of FS products.
Tailor communication/influencing style to the audience to achieve the best outcome across all Partnership touchpoints where FS products are available.
Essential skills you’ll need:
Knowledge of Regulatory compliance and risk management within financial services
Conduct risk and consumer duty experience
Self starting and ability to manage own workload
Beneficial to have a retail background but not essential
Proven track record of engaging and influencing Partners across wide independent groups
Strong communication and presentation skills
Benefits of the Partnership and the role:
- Hybrid Working
️ - Full - time working holiday entitlement 25 days holiday, plus public and bank holidays
- Excellent work life balance, including focus on well being and flexible working and our marketing leading equal parenthood leave Policy
Defined Contribution pension scheme where your contributions will be matched by the Partnership (up to 8% of pay) and, after three years’ service, you’ll receive an additional Partnership contribution of 4% of pay, regardless of whether you pay in or not
You’ll get Partnership discount in store and online once you complete Probation. That’s 25% off in John Lewis & Partners (12% off electrical products) and 20% in Waitrose & Partners. You’ll also be able to nominate someone you live with to share your discount
Simple cycle to work support scheme
We’re really proud of our exclusive hotels based in some of Britain’s most beautiful areas and once you’ve been with us for three months, you’re welcome to explore them
- Learn more about our extensive range of exciting benefits that you could enjoy when you join us, visit - https://www.jlpjobs.com/about/benefits/
Next Steps:
The application form consists of a CV upload followed by application questions. Please ensure you refresh the page each time you complete a task to ensure you complete everything that you need to in time. (If internal, check your Workday notifications and see further guidance on the PDW under "Internal application process").
Once you've submitted an application the next steps of the process, if successful, are likely to include a 1 stage virtual interview
You'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.
Thanks for your patience in the meantime and for showing an interest in joining JLP.
We occasionally close vacancies early in the event we receive a high volume of applications. Therefore, we recommend you apply early
You can view a copy of the full job outline here (internal only)
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