Complaints Officer Croydon, England
Job description
The Corporate complaints team is looking for an individual to support the elected members (Councillors & MP’s) of London Borough of Croydon in managing their enquiries/questions. This includes supporting the elected members with using the online system and reporting any technical issues. Where required this role will also support chasing due and overdue enquiries as needed.
This role will also require a close working relationship with the Mayors Office to ensure Mayoral enquiries are responded to on time and to a high standard.
This role will also feed into the design and delivery of improvement plans to ensure that the council adopts and embeds a learning culture and is safe from financial and reputational harm.
Can you:
Use your own initiative and take responsibility for your area of work
Identify trends and areas of improvement
Collaborate with others
Demonstrate high customer service standards
Put residents at the heart of what you do
Monitor and work to deadlines
Train and guide others on how to use systems
If the answer is yes then we would welcome your application. If you want to know any further information about the role then please contact the complaints manager, Kim Hyland.
Full time 36 hours per week
Closing date: 13th June 2023 at 11:59pm
Equal Opportunities and Safeguarding Statement
Croydon Council is an inclusive employer and welcomes applications from all sections of the community. Subject to business needs, we will be pleased to consider applications from candidates seeking flexible working arrangements and support hybrid working, whereby staff attend the workplace for part of their working week and work from home, or elsewhere, remotely for the rest of the time.
As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.
Croydon council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment. The Successful candidate will be subject to a DBS check
