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JOB TITLE Receptionist

LOCATION: Teesside Par, Stockton on Tees

PAY RATE: £9.97 per hour

SHIFT PATTERN: Monday – Friday (16 hours)

Job Objective & Responsibilities:

• Being a Customer Service presence on site.
• Handling customer enquiries out on the park and face to face.
• Being vigilant where Customer Service opportunities arise with Customers and Occupiers.
• Liaison with other internal departments such as Security, Cleaning and maintenance etc.
• Carry out inspections around the Park and report any issues to the wider team.

Main Duties & Responsibilities:

• Your duties will involve providing excellent customer service to our customers, visitors, and client

• Being professional, with an excellent attention to detail in office administrative duties

• Being an excellent ABM brand ambassador

• Providing hospitality when required

• Meet and greet for Client visitors and Occupiers

• Control of wheelchair allocation and return

• Documenting compliments and complaints from customers who enter the building

• Taking responsibility for the cleanliness and overall appearance of the area

• Applying seasonal decoration to the area

• Supporting the team with events and celebrations

• Purchasing of items when required

Person Specification:

• Proven experience, or an have excellent Reception/Customer service skills
• First class levels of customer service
• You must be well presented and professional
• Excellent communication and organization skills
• You must be able to remain calm and work well under pressure
• You will be honest, reliable, and trustworthy
• You must be IT literate, conversant in all Microsoft office packages to include Word and Excel
• You must be flexible in terms of the working hours required of you