community relations manager Epsom, England
Job description
Surrey Downs Health & Care
Are you passionate about the helping people in the community? If so, come and join our fantastic team. We are the Banstead Integrated Community Service (BICS) within the Banstead Primary Care Network (PCN) and offer an extensive range of services to thousands of residents in our community.
We are looking for dynamic individuals who will play a key role in driving forward our Community Therapy services in Surrey Downs. You will have excellent organisational and time management skills and be passionate about delivering holistic care that has the patient at its centre. You will relish developing new ways of working to improve quality and develop a “one team” culture. This is a great opportunity for a proactive individual keen to take the next step in their career, joining an exciting forward thinking team.
You will be supported by the Clinical Lead and experienced Band 7 Physiotherapists. As part of your role, you will be responsible for training and supervising Band 5 Physiotherapists, Rehabilitation Assistants, Students, and you will play part in developing the Physiotherapy service within the team. You will also be committed to the ‘Fair Share’ model of development of student placements within the team.
As well as an extensive training programme within Surrey Downs Health and Care, our team also has an excellent in-service training and clinical supervision program. In addition, funding is available for external courses.
We are in an exciting phase of development and are looking to expand our current services to ensure the provision of both rapid response and rehabilitation offering multidisciplinary assessments to people in their own homes (including care homes). Rehabilitation is offered to those who are at risk of hospital admission or recovering from illness/ post hospital admission across the place of Surrey Downs. We are a team of Physiotherapists, Occupational Therapists and rehabilitation assistants working alongside the wider community and locality teams.
The service provides joined up, co-ordinated care to local citizens with health and social care needs and aims to support them to live as independently as possible by offering rapid multidisciplinary assessment and support at times of crisis. The team offers a rapid response assessment within 24 hours or 1 week of referral to mitigate the risk of a hospital admission, often providing essential moving and handling equipment and liaising with adult social care teams around additional support requirements as well as short term rehabilitation.
Surrey Downs Health and Care (SDHC) deliver care closer to people’s own communities through our Primary Care Networks and our innovative partnership of local NHS organisations.
Surrey Downs Health and Care has a track record of providing person centric care that goes beyond organisational boundaries to do what is best for the individual. This partnership includes:
- The three GP federations GP Health Partners, Dorking Health Care and Surrey Medical Network representing practices that operate in the Surrey Downs area
- CSH Surrey
- Epsom and St Helier’s University Hospitals NHS Trust
- Surrey Council County
It’s on those grounds that the Surrey Downs Health and Care was formed – we want local people to receive the care that they need in the right environment. By bringing together our expertise, we can improve patient care and enable local people to access the right support, care and treatment more easily than ever before.
In bringing this partnership together, we are working to the same set of values that will translate into better care for our residents.
Clinical
- To perform advanced physiotherapeutic assessment of the patient with complex presentations using advanced clinical reasoning skills to create targeted treatment plans using SMART goals specific to the patient’s condition.
- To formulate and deliver an individual or group physiotherapy treatment programme In line with best practice guidelines.
- To help co-ordinate and ensure effective delivery of therapy services liaising and co-operating with colleagues across other PCN’s/Adult social care teams to provide equitable services.
- To evaluate patient progress, reassess and alter treatment programmes as required and to advise and support more junior colleagues to this effect. To handover treatment plans to the rehabilitation assistant to support with the patient centred goals.
- Willingness and enthusiasm to work toward cross-disciplinary competencies
- To have an awareness of local community services and be able to refer to these appropriately and in a timely manner.
- To understand and manage clinical risk within own patient caseload and within the service and advise more junior staff, seeking guidance from Band 7s/Clinical Lead as required.
- Work within Epsom and St Helier policies and CSP clinical guidelines and participate on CPD to maintain professional registration. Monitor own and others quality of practice as appropriate.
- To keep accurate and complete records of work undertaken in line with CSP, Community Therapy Team, Surrey Downs Health and Care standards. Maintaining confidentiality and information governance standards at all times.
- To be able to assess and identify those who lack capacity to consent to treatment and be able to work with them within a legal framework.
- To teach, assess and contribute to the performance assessment of Band 5’s and Rehabilitation Assistants.
- To make a significant contribution to the development of departmental policies and procedures on clinical care by attending appropriate meetings and recommending changes to clinical care or service provision.
- To maintain own clinical professional development (CPD) and incorporate them as necessary into your working practice.
- To actively participate in your Performance Development Plan and review process.
- To be an active member of the in-service training programme by attending and delivering at training sessions.
- To train, supervise and performance manage more junior staff and students, including formal appraisals.
- To be responsible for teaching students, physiotherapists and rehabilitation assistants on physiotherapeutic skills.
- To undertake organisational and local audit. Undertake research projects as appropriate
- Maintain and develop evidence based practice in Intermediate Care / Frailty.
- To demonstrate a sound understanding of clinical governance and risk management within the work situation.
- To be professionally and legally responsible for all aspects of professional activities, working within the codes of practise, professional guidelines and Surrey Downs Health and Care policies and procedures.
- To be responsible for the safe use of equipment used in carrying out physiotherapy duties and to adhere to departmental policies and guidelines to ensure safe use of equipment by the team. To report defects as per policy.
- To share responsibility for departmental tidiness, maintenance and administration.
- Utilise IT systems to improve the efficiency of the service.
- To supervise and co-ordinate junior staff and rehab assistants ensuring their practice as well as your own meet the required professional standards.
- To attend all statutory and mandatory training in line with Epsom and St Helier NHS Trust Policy.
- To maintain complete confidentiality of all patient and staff information known or acquired during the course of work. To maintain Information Governance standards at all times.
- To adhere to all trust policies and procedures of Epsom and St. Helier NHS Trust.
- To undertake any duties or responsibilities commensurate with the grade as requested by Clinical Lead or Specialist Services Manager.
