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COMMUNITY & CUSTOMER EXPERIENCE ASSISTANT Remote

EDGE of EMBER

Full Time Remote 12 - 15 GBP HOURLY Today

Job description

Responsibilities:
CUSTOMER SERVICE

Respond promptly and professionally to customer inquiries, providing product information, order status updates, and resolving any issues or concerns via various communication channels (email, chat).
Proactively identify and resolve customer complaints, taking ownership of issues and escalating them to appropriate teams if needed, while ensuring a positive resolution.

INFLUENCER & BRAND OUTREACH

Reach out to relevant content creators on Instagram, TikTok and YouTube to offer gifting
Reach out to relevant brands on Instagram to secure brand partnerships
Support with general marketing and press activities

Requirements:

Experience: Proven track record in a customer service role in an e-commerce setting based in US, UK or Europe
Communication Skills: Excellent verbal and written communication skills in English, with the ability to communicate clearly and effectively.
Problem-Solving: Strong analytical and problem-solving skills, with the ability to think critically and find effective solutions.
Tech-Savvy: Proficient in using various software applications, CRMs, and online tools to manage customer interactions efficiently.
Time Management: Ability to manage time effectively and multitask, ensuring timely responses and issue resolution.
Flexibility: Willingness to work flexible hours, including weekends and holidays, to accommodate customer demands and different time zones.
Remote Work Environment: Comfortable working from home with a reliable internet connection and a quiet workspace.

Job Types: Full-time, Part-time
Part-time hours: 30-40 per week

Salary: £12.00-£15.00 per hour

Benefits:

Company events
Company pension

Application question(s):

TASK 1

Please go through our website (edgeofember.com) and pick out 3 product or model photos that you think are inconsistent, and pick out 3 areas of services that you think can be looked at for improvement.

TASK 2

Name 3 influencers whom you think aligns well with our brand
Name 3 brands that you think aligns well with our brand and we should partner with

TASK 3

It’s a crazy busy week with a spike in order volumes and customer emails/ messages because of new press features. It’s a Friday and you have cleared all inquiries, but you know that you will arrive on Monday morning with a barrage of new customer emails from over the weekend. What will you do in this instance to handle the work load?

Experience: