COMMUNITY & CUSTOMER EXPERIENCE ASSISTANT Remote
Job description
Responsibilities:
CUSTOMER SERVICE
- Respond promptly and professionally to customer inquiries, providing product information, order status updates, and resolving any issues or concerns via various communication channels (email, chat).
- Proactively identify and resolve customer complaints, taking ownership of issues and escalating them to appropriate teams if needed, while ensuring a positive resolution.
INFLUENCER & BRAND OUTREACH
- Reach out to relevant content creators on Instagram, TikTok and YouTube to offer gifting
- Reach out to relevant brands on Instagram to secure brand partnerships
- Support with general marketing and press activities
Requirements:
- Experience: Proven track record in a customer service role in an e-commerce setting based in US, UK or Europe
- Communication Skills: Excellent verbal and written communication skills in English, with the ability to communicate clearly and effectively.
- Problem-Solving: Strong analytical and problem-solving skills, with the ability to think critically and find effective solutions.
- Tech-Savvy: Proficient in using various software applications, CRMs, and online tools to manage customer interactions efficiently.
- Time Management: Ability to manage time effectively and multitask, ensuring timely responses and issue resolution.
- Flexibility: Willingness to work flexible hours, including weekends and holidays, to accommodate customer demands and different time zones.
- Remote Work Environment: Comfortable working from home with a reliable internet connection and a quiet workspace.
Job Types: Full-time, Part-time
Part-time hours: 30-40 per week
Salary: £12.00-£15.00 per hour
Benefits:
- Company events
- Company pension
Application question(s):
- TASK 1
Please go through our website (edgeofember.com) and pick out 3 product or model photos that you think are inconsistent, and pick out 3 areas of services that you think can be looked at for improvement.
- TASK 2
Name 3 influencers whom you think aligns well with our brand
Name 3 brands that you think aligns well with our brand and we should partner with
- TASK 3
It’s a crazy busy week with a spike in order volumes and customer emails/ messages because of new press features. It’s a Friday and you have cleared all inquiries, but you know that you will arrive on Monday morning with a barrage of new customer emails from over the weekend. What will you do in this instance to handle the work load?
Experience:
- customer service: 2 years (preferred)
Work Location: Remote
Expected start date: 01/10/2023
