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Job description

Responsibilities:
CUSTOMER SERVICE

• Respond promptly and professionally to customer inquiries, providing product information, order status updates, and resolving any issues or concerns via various communication channels (email, chat).
• Proactively identify and resolve customer complaints, taking ownership of issues and escalating them to appropriate teams if needed, while ensuring a positive resolution.

INFLUENCER & BRAND OUTREACH

• Reach out to relevant content creators on Instagram, TikTok and YouTube to offer gifting
• Reach out to relevant brands on Instagram to secure brand partnerships
• Support with general marketing and press activities

Requirements:

• Experience: Proven track record in a customer service role in an e-commerce setting based in US, UK or Europe
• Communication Skills: Excellent verbal and written communication skills in English, with the ability to communicate clearly and effectively.
• Problem-Solving: Strong analytical and problem-solving skills, with the ability to think critically and find effective solutions.
• Tech-Savvy: Proficient in using various software applications, CRMs, and online tools to manage customer interactions efficiently.
• Time Management: Ability to manage time effectively and multitask, ensuring timely responses and issue resolution.
• Flexibility: Willingness to work flexible hours, including weekends and holidays, to accommodate customer demands and different time zones.
• Remote Work Environment: Comfortable working from home with a reliable internet connection and a quiet workspace.

Job Types: Full-time, Part-time
Part-time hours: 30-40 per week

Salary: £12.00-£15.00 per hour

Benefits:

• Company events
• Company pension

Application question(s):

• TASK 1

Please go through our website (edgeofember.com) and pick out 3 product or model photos that you think are inconsistent, and pick out 3 areas of services that you think can be looked at for improvement.

• TASK 2

Name 3 influencers whom you think aligns well with our brand
Name 3 brands that you think aligns well with our brand and we should partner with

• TASK 3

It’s a crazy busy week with a spike in order volumes and customer emails/ messages because of new press features. It’s a Friday and you have cleared all inquiries, but you know that you will arrive on Monday morning with a barrage of new customer emails from over the weekend. What will you do in this instance to handle the work load?

Experience:

• customer service: 2 years (preferred)

Work Location: Remote

Expected start date: 01/10/2023