communications coordinator Berkshire
Job description
JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 92,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Job Description
Roles & Responsibilities:
Partner effectively with account team to produce and/or promote client and internal JLL communications, including presentations, annual reports, case studies, business reviews/reports, research, newsletters, videos, senior leader communications, and webcasts. Write and edit content for these communications and associated talking points, as needed.
Regular and professional communication to the Client to promote the regional/cluster/site performance in various areas e.g., Employee Experience, Innovation, Sustainability, etc.
Support the regional Leadership and site leaders (as needed) with preparation of powerful professional presentation materials for executive reviews with the Client as needed (e.g., QBR, JBP, mid-year and year-end reviews)
Ensure real estate insights, trends, thought leadership, and market research are delivered regularly to the account team and client stakeholders. Package and optimize presentations and assets for distribution to clients.
Partner effectively with account team to produce effective Client employee communication to promote the improvements and share information about Facility Management Team and services
Development of Marketing materials to leverage the existing EX initiatives, Annual Facilities Survey and other needs of Europe and AMA regions as needed
Provide creative support and communications guidance for other critical projects and deliverables.
Ensure that all communications align with business objectives and promote the JLL brand through consistent key themes and messages.
Organize, manage, and execute on objectives with minimal oversight, a strong attention to detail, a high level of professionalism, and with appropriate timeliness.
Drive efficiencies and improve communication processes. Review existing processes and procedures on a regular basis to determine if enhancements are possible.
Ensure ongoing and frequent best practice sharing with peers from leading account teams across JLL.
Operate with the highest ethical standards and accurately represent the JLL brand in all deliverables.
Support leadership and company meetings: You will help craft the messaging and program through agenda, speaker selection and logistics.
Communications
Manage the account’s communications to the team and to the client. This includes not only taking on a leadership role in gathering, maintaining and disseminating information, but also establishing systems, processes, policies and incorporating team involvement (in coordination with the regional Communication Leader in AMA/ Strategic Initiatives Leader in Europe) as appropriate
Collaborate with business teams to ensure alignment and support of core strategies and initiatives and ensure consistency of messaging, as well as “tell our story” to the client organization.
Be the advocate for communicating firm news to the team, and team news to the firm.
Support the team with communications to clients and sites demonstrating a high customer service focus
Communication Tools
Maintain standard templates for communication tools used by the team
Team Support
Help to manage and coordinate meetings and events for account team as needed
Concept Creation
Originate new, creative concepts and flawlessly execute them across multiple touch points.
Collaboration
Collaborate with regional Communication Leader in AMA/ Strategic Initiatives Leader in Europe to develop reporting formats and content, including regional highlights, reports, quarterly QBR presentations and other required reports and presentations.
Collaborate and liaison with firm-wide Communications Managers.
Liaison with client’s Corporate Communication Department to garner support and coordinate planned communication activities.
Build relationships with Client to support the team in achieving the highest Customer Satisfaction rating.
Quality Control
Ensure accuracy via proofreading and editing documents for self and supported team members.
Projects
Complete projects as requested professionally and accurately on or before deadline.
Advisory
Act in advisory role on high-profile projects and special initiatives requiring client and end-user communication.
#Ll-PR1
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
