communications coordinator Manchester, England
Freshfields Bruckhaus Deringer
Full Time
Manchester, England
54915 - 45031 GBP ANNUAL Today
Job description
Role summary/purpose of job
We are seeking a Change Communications Manager to join the MBD Global Operations team and be part of our continuing Salesforce implementation journey. The Change Communications Manager will develop and implement communications strategies and plans to support changes already underway to transform the firm’s approach to client relationship management.
The role holder will work closely with the Senior Change Manager as well as the established CRM project team, also collaborating closely with colleagues across our global network. The ideal candidate will have held similar change communication roles and will have some experience of working in a global or complex matrix organisation. The role requires excellent communication skills, strong attention to detail, and the ability to build trusted relationships with colleagues in the global MBD team and stakeholders across the firm.
We are seeking a Change Communications Manager to join the MBD Global Operations team and be part of our continuing Salesforce implementation journey. The Change Communications Manager will develop and implement communications strategies and plans to support changes already underway to transform the firm’s approach to client relationship management.
The role holder will work closely with the Senior Change Manager as well as the established CRM project team, also collaborating closely with colleagues across our global network. The ideal candidate will have held similar change communication roles and will have some experience of working in a global or complex matrix organisation. The role requires excellent communication skills, strong attention to detail, and the ability to build trusted relationships with colleagues in the global MBD team and stakeholders across the firm.
Location Overview: Manchester
The Freshfields Global Centre provides both business and legal services to the firm. Our services are delivered in a way which supports the global nature of our firm and our clients, enables our fee earners to deliver exceptional service to our clients and to do that in a way which is efficient and effective.
About Marketing & Business Development (MBD)
MBD is a dynamic global team which includes business development specialists, research analysts, brand, marketing and communications experts. By working collaboratively, our team shapes the firm’s client strategy, completes analysis of complex business issues, targets opportunities, develops compelling proposals and creates content and marketing campaigns that lead our digital presence. Together, we define the client experience and shape the perception of Freshfields around the globe.
Key responsibilities
Working with the Senior Change Manager, the role holder’s responsibilities will include:
- Creating a transition communications plan and developing a suite of associated communications activities designed to inform, motivate and engage groups and individuals, helping them to understand the impact, appreciate the benefits and maximise adoption.
- Designing and delivering innovative, punchy content across a range of media for stakeholder updates, change workshops, focus groups, super-users, online meetings and training activities, including newsletters, videos and animations.
- Developing clear, impactful messages and frameworks, toolkits and other assets/materials that are consistent with the firm's overarching strategy, approach and templates, and reflective of the benefits of the project to support business leaders and colleagues in managing change.
- Working in partnership with the global internal communication, brand and marketing teams to ensure all activities are created and delivered in accordance with in-house standards and methodologies.
- Designing and delivering training activities within the scope of the change programme.
- Building strong stakeholder relationships in conjunction with the project team.
- Measuring the impact of change communications and engagement, collecting and responding to feedback and adapting plans as needed.
- Providing regular communications engagement status updates to the project management team and senior stakeholders.
Key requirements
- Experience in delivering change communications and engagement within a large transformation project, ideally within a professional services organisation and/or related to Salesforce or other enterprise-wide Client Relationship Management systems.
- Experience in development, ownership and implementation of a range of communications activities - proven ability in creating content for a range of channels eg Sharepoint, email, Yammer, presentations, narratives, videos.
- Excellent verbal and written communication skills
- Ability to work in a challenging, fast-paced environment, be adaptable and pragmatic.
- Ability to quickly immerse themselves into the project and firm’s culture.
- Can build trusted relationships quickly and work collaboratively with a broad range of stakeholders.
- Educated to degree level and/ or relevant professional qualifications.
- IT literate, fluent in MS Office, MSP or equivalent.
- Fluent spoken English and excellent writing skills.
- Excellent organisational skills with strong attention to detail.
- Confident, approachable and enthusiastic attitude.
Freshfields Overview
Freshfields Bruckhaus Deringer is a major international law firm, providing business law advice of the highest quality. We want to be the law firm that clients turn to for legal advice where it most matters, wherever in the world that may be. The Firm has over 2,400 lawyers in 28 offices around the world, providing a comprehensive service to national and multinational corporations, financial institutions and governments.
Our people make our firm - we are a people business and want to create a welcoming and supportive environment where all can flourish. We see diversity as a strength which creates fresh perspectives and generates new ideas. We enjoy our work and are determined to do an outstanding job. We deliver best when working in teams. Our culture is a product of the combined mindsets and behaviours of our people which is through the Being Freshfields principles, outlined below:
- we show respect to everyone
- we are there for one another
- we are open with each other
- we are positive role models
We think and work globally - we don’t just say we are one firm; we act like one firm right across the world. We work wherever our clients need us. This is how we define ourselves, not by reference to where we have offices. Cross-border work isn’t just what we do, it is what we excel at. We understand what it really takes to work across different legal systems and commercial environments and to bridge language and cultural gaps.
We aim to add value in everything we do - we are passionate about helping our clients succeed. We use our experience and creativity to help clients make judgements and achieve their goals. In everything we do, we seek to make a real difference to the communities in which we operate.
Freshfields is committed to promoting equality and diversity and to developing a culture that values differences, recognising that employees from a variety of backgrounds make important and positive contributions to our business and how we service our clients.
Inclusion
Freshfields is an equal opportunities employer and all applications received by the firm will be considered by the firm on the basis of their merit alone and we welcome applications from all suitably qualified individuals regardless of background. All offers of employment will be conditional on the candidate having/securing the right to work in the UK and providing the firm with evidence of that right (as required by the Immigration, Asylum and Nationality Act 2006) prior to employment commencing.
Freshfields is a Ban the Box employer. We ask applicants to disclose criminal convictions only when a conditional job offer is made. A conviction does not automatically lead to withdrawal of the offer: we make decisions on a case by case basis and take a number of factors into account (eg the role you are applying for and the circumstances of the offence). You would have the opportunity to discuss the matter with us before we make a decision.
