communications coordinator Remote
Empower AI
Full Time
Remote
10.56 - 12.04 USD Today
Job description
Overview:
Empower AI is proud to be recognized as a 2022 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees.
Responsibilities:
As a leading provider of advanced information technology solutions and professional services to U.S. federal government agencies, is the prime for a $807m task order in support of the General Services Administration (GSA) Office of Digital Infrastructure Technologies (IDT) DIGIT (Digital Innovation for GSA Infrastructure Technologies) task order driving digital transformation and delivering continuous improvement and business value to its customers. The team is comprised of the best-in-class technology partners to leverage forward-leaning technologies and best practices to transform GSA’s IT capabilities and shift offerings to provide a more flexible service delivery model, completing the agency’s shift to a fully digital experience along with its adoption of advanced, emerging technologies such as intelligent automation, artificial intelligence, and machine learning.
Qualifications:
Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai.
Empower AI is proud to be recognized as a 2022 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees.
DIGIT is seeking a Program Communications Lead to create IT messages to end users, technical teams, as well as program-wide messaging. This role is responsible for taking technical information, and then creating plain language messaging for end users to understand how the technical information impacts them. The program communications lead primarily drafts and sends email communications, but also proofreads and edits pertinent documentation (e.g. articles being shared, slide decks, etc.) or other messaging.
As a leading provider of advanced information technology solutions and professional services to U.S. federal government agencies, is the prime for a $807m task order in support of the General Services Administration (GSA) Office of Digital Infrastructure Technologies (IDT) DIGIT (Digital Innovation for GSA Infrastructure Technologies) task order driving digital transformation and delivering continuous improvement and business value to its customers. The team is comprised of the best-in-class technology partners to leverage forward-leaning technologies and best practices to transform GSA’s IT capabilities and shift offerings to provide a more flexible service delivery model, completing the agency’s shift to a fully digital experience along with its adoption of advanced, emerging technologies such as intelligent automation, artificial intelligence, and machine learning.
This position shall perform the following (to include but not limited to) activities:
- Drafts end-user communications for IT maintenance and changes, and sends to recipients
- Drafts and sends incident communications for outages, service degradation, or other events
- Collaborates with multiple government teams on content, language, and format for communications
- Reviews, proofreads, and/or edits messaging or documentation as needed
- Researches, organizes, and combines information from multiple sources to include only necessary information in communications
- Maintains consistency in format and style, and provides guidance to others when needed
- Engages and collaborates with government officials and team members in a professional manner
- Keeps targeted distribution lists updated
- Supports projects when end-user communications are needed
- Works with Program Management Office to send out program-wide messaging for announcements, instructions, as well as a quarterly newsletter
- Willingness to be on-call at all times for incident communications
- Takes notes at specific high-profile meetings as required
CONTRACT REQUIRED QUALIFICATIONS
This following are REQUIRED for this position:
- Public Trust Clearance by start date
- ITILv4 Foundation Training and ITILv4 Foundation Certification (must be obtained within 120 days after hire)
- Operates with appreciable latitude in developing methodology and presenting solutions to problems.
- Contributes to deliverables and performance metrics where applicable.
- Supports writing technical materials, such as Standard Operating Procedure documents, plans, and instructions
- Proven ability to work independently in a full and/or partial remote environment with limited supervision, and may supervise/lead others
- Possess the ability to communicate clearly in both oral and written forms, and communicate effectively with all levels of staff as well as clients
- Maintain standard working hours per the DIGIT contract and be available for meetings and other collaborations during those hours
- Demonstrated ability to apply comprehensive knowledge across key tasks and high priority assignments with the ability to use practical experience and training to determine how to accomplish tasks
- Have great attention to detail and grammar
- Handle edits, critiques, and corrections professionally
CONTRACT DESIRED QUALIFICATIONS
The following are DESIRED for this position:
- Be willing to learn in order to apply expertise to complex work assignments.
- Can think and write creatively for a broad range of assignments, requiring originality and innovation in determining how to accomplish tasks.
- Willingness to think outside the box when faced with problems.
- Use common sense and with the ability to use practical experience/ and training to determine how to accomplish tasks
- Have great attention to detail and grammar
- Handle edits, critiques, and corrections professionally
- Proficiency in the Google Suite (Gmail, Calendar, Chat, Meet, Docs, Slides, Sheets), GovDelivery, Microsoft Office (Word, Excel, PowerPoint, Outlook), Slack, and ServiceNow
- Willing to work a variety of shifts, including holidays as scheduled
Qualifications:
EDUCATION AND EXPERIENCE
The following are the education and experience required for this position:
- 4 - 9 years of experience and bachelor's degree or equivalent experience
- 2 - 3 years of direct experience as a communications lead working directly with a government customer
- Experience as a remote worker demonstrating time management, self-discipline, cultural change management, and an Agile mindset
PHYSICAL REQUIREMENTS
The physical demands described below represent the requirements for an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The duties of this job require the employee to regularly do the following:
- If remote, maintain home workspace in a safe manner, free from safety hazards, and in line with information security policies
- Communicate verbally in-person, over the phone, by video chat, and clearly/succinctly in writing, primarily utilizing a keyboard
- Appear on camera for meetings with co-workers and government partners via video chat
- Ensure that proprietary company and customer information is consistently protected with the company’s expectation of information security
- View computer screens and sit for long periods of time
- Travel is not required
It is the policy of Empower AI to provide equal opportunity in recruiting, hiring, training, and promoting individuals in all job categories without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected class or category as may be defined by federal, state, or local laws or regulations. In addition, we affirm that all compensation, benefits, company-sponsored training, educational assistance, social, and recreational programs are administered without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, or gender identity. It is our firm intent to support equal employment opportunity and affirmative action in keeping with applicable federal, state, and local laws and regulations. Empower AI is a VEVRAA Federal Contractor.
