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Commercial Operations | B2B Content Administrator

The Role

As B2B (Business to Business) Content Administrator, you will work in a diverse set of functions to support the creation and distribution of content in the Commercial Operations team. Working in a fast-paced and complex commercial environment, you'll be crucial to ensuring Deliveroo's partners (Restaurants and Grocers) and the employees who support them have access to the most relevant and recent content when and where they need it.

You'll have the opportunity to work with a diverse set of stakeholders across Commercial Operations, including B2B Content, GTM (Go to Market) Content, Restaurant Value Proposition, Marketing Operations, Product and Account Management.

Reporting to the B2B Content Development Manager, you will be part of a wider team of B2B Marketing experts learning about developing externally-facing content that drives various organisational objectives.

Responsibilities:

• Management of ShowPad, Deliveroo's internal Commercial Content library. You'll ensure all content meets and maintains our quality standards. This will involve:
• Designing a process-driven taxonomy to ensure content can be navigated intuitively
• Quality assurance of featured content
• Auditing content to ensure the collection remains relevant
• Using engagement reporting tools to optimise content
• Management of Deliveroo's Content Asset Library, our internal resource for the visual assets used for content production
• Supporting the management of Help Centre, Deliveroo's online content hub for our merchants
• Supporting launches of GTM content across Deliveroo's various marketing channels
• Reacting to the needs of the business in supporting the timely delivery of content

Key Competencies:

• Problem-solving & Strategic Thinking: Uses simple frameworks to breakdown problems. Applies logic to develop and test hypotheses. Shows clear understanding of relationship to outcomes. Comfortable multi-tasking in a fast-paced environment.

• Project Management: Able to manage and progress various projects simultaneously involving multiple stakeholders across different business functions.

• Business Acumen: Understands how their individual and team contributions support wider business objectives.

• Communication & Influence: Consistently communicates effectively verbally and in writing. Is developing collaboration skills across team. Possesses great attention to detail.

• Team & Community-Building: Works collaboratively with team members and finds opportunities to share knowledge and learnings. Active participant in activities that strengthen business functions (e.g. recruiting, onboarding, training, mentoring, diversity and inclusion).