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The role

We have a fantastic opportunity for a Commercial Account Handler, to help achieve our ambition of continued growth across the business here at the Jensten Group. Reporting to the Head of Trading, the main purpose of the role is to work closely with the Account Exec’s to process existing and new risks, preparing and issuing contract certain quotations and renewal terms to sub-brokers. To succeed in this role, you will need to be a team player that can utilise new and existing broker relationships and cross referrals from other Jensten group businesses in a collaborative manner. Some key objectives & responsibilities will include:

• Handling commercial new business and renewal enquiries, contacting brokers to assess their requirements and relaying these to placing brokers, insurers or handle under company binding authorities.
• Ensuring the efficient processing of the insurance accounts to ensure client expectations are met (Renewals, Claims, Mid-Term Amendments).
• Contributing to the Division’s income function by ensuring renewal retention exceeds divisional targets and manage a pipeline of new business enquiries in line with the team strategy.
• Assisting with the preparation, production and checking of policy documentation.
• Reviewing and processing surveys and risk management reports
• Liaising with the Broking team to ensure client’s commercial requirements are met.
• Building new and strengthening existing relationships with producing brokers as the primary catalyst in securing the growth of the division

About you

As one of our Commercial Account Handlers, you’ll enjoy building new relationships and strengthening existing ones. Having a keen eye for detail, you’ll be well-organised and have excellent technical skills. You’ll also be or have:

• Strong London Market experience (required) and a willingness to develop (via training sessions and by studying towards relevant qualifications)
• Be able to prioritise and organise own workload to ensure that deadlines are adhered to
• Use good interpersonal skills, including questioning and listening
• Use judgement and experience of insurance matters to know when to seek help or advice from supervisor or other senior colleagues
• Be able to apply own judgement and experience when making decisions or giving advice to clients, including when to refer to an alternative appropriate expert
• Demonstrate confident and effective communication skills, being able to effectively analyse client needs and develop solutions

Rewards & Benefits

When you join us, you can expect a supportive culture and an attractive range of rewards and benefits which include:

• Competitive salary with an annual pay review and bonus scheme.
• Flexibility with Hybrid working options (4 in the office and 1 from home once settled in)
• 27 days annual leave (includes a day off for your birthday and another for a religious holiday of your choice) + bank holidays
• Auto enrolment into our excellent pension scheme (5% employer matched contribution)
• Flex-benefits- A range of flexible benefits to choose from, that are most important to you
• Group Life Assurance cover- a massive X4 of salary
• 3 months Maternity, Paternity & Adoption leave all fully paid
• Professional qualification study support relevant to your role and career
• Perks at work- amazing discounts on cinema tickets, meals out, luxury items etc.
• Holiday purchase scheme- up to 5 days annually

About Us:

Launched in 2018 Jensten is one of the UK's largest independent broking groups. Growing organically and through strategic acquisition we now place over £450m GWP into the market via our retail insurance broking, Lloyd's and London Market broking, and specialist underwriting arms.

We fill the void in the market between a consolidator and a provincial broker. We have the scale, ambition and expertise to stand out, but the people, culture and entrepreneurial DNA to maintain our client focus. Which is why we are not just one of the leading independent broking groups, we are one of the most exciting too.

And that is why you should join us!

Our goal is to have people in our Group that enjoy being part of one team with the shared commitment to delivering insurance distribution excellence. A big part of how we do this is by listening and then acting on what we hear. Our EVP work is key to maintaining and enhancing our culture and making Jensten Group a fantastic place to work, learn and grow.