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To develop and deliver high-quality information skills training in support of learning and teaching across the University, engaging with academic and Information Services staff to support an excellent student experience as part of the Reach Out service.

To provide comprehensive support in the use of the Maps, Official Publications and Statistics (MOPS) Unit and 3 specialist libraries, and to provide management, training and support to staff in these libraries.

1. Work with CLST Manager and team-mates to develop and deliver library support for learning and teaching for all students across the University. To develop programmes for library induction and subject specific training sessions which can be embedded into teaching programmes across the Colleges, to support undergraduate and PGT students.

2. Provide focused one-to-one support with literature reviews, complex subject support and information skills training via bookable appointments to undergraduate and PGT students across all Colleges.

3. Provide next-level support for complex enquiries relating to the Maps, Official Publications and Statistics collections, supporting the team working in this area and owning escalated enquiries. Escalate to CLST Manager or other teams as required.

4. Lead from the front on the development and delivery of Reach Out, ensuring all staff are trained, supported and engaged in delivering the full range of Reach Out activities, regardless of location. Work closely with Reach Out Team Leader colleagues as part of the Reach Out Operations Group (ROOG) to ensure services are joined up and to contribute to medium and longer-term planning for Reach Out across the University, communicating regularly to develop effective relationships.

5. Manage the operations of the branch and departmental libraries including MOPS as a key Reach Out Service, ensuring consistent, high-quality and responsive services in support of an excellent student experience. Liaise with relevant academic schools to ensure that appropriate materials, including course materials, are provided in these libraries, working closely with Acquisitions and Access colleagues.

6. Recruit, manage, train and develop Reach Out CLST staff across all the team’s Reach Out locations, ensuring they have the right skills and training to deliver an excellent customer experience. Manage performance through the University’s Performance and Development review process. Work with the team Supervisor to allocate and prioritise team workload, deploying available resources to achieve optimum efficiency in the short and medium term.

7. Responsible for active engagement with users, developing and implementing feedback programmes and channels to ensure continual customer and in-team review is embedded in all Reach Out services. Gather and analyse data, working as part of ROOG to identify and implement quick wins and prepare reports to escalate longer-term priorities to Reach Out Management and other partner services.

8. Contribute to Library innovation and activity in support of the University’s blended learning strategy. Working with the College Library Support Team Manager, Learning Technologists, College Librarians and other Information Services/academic staff in the creation of video induction and information sessions and materials, and direct engagement with students within Moodle by answering assignment specific enquiries.

9. Manage and develop the information in UofG Helpdesk to support users of CLST services, providing up-to-date, dynamic information which reflects changing user needs, enabling self-service and ensuring a simple, positive customer experience.

10. Represent the Library, Information Services and the University at internal/external seminars, conferences and events or on committees, e.g. Scottish Working Forum on Official Publications.

A1 Either: Ability to demonstrate the competencies required to undertake the duties associated with this level of post having acquired the necessary knowledge and skills through personal development and progression in similar related role(s). OR Scottish Credit and Qualification Framework level 8 (Scottish Vocational Qualification level 4, Higher National Diploma) or equivalent, and experience of personal development in a similar role.

A2 Demonstrable understanding of current best-practice in relation to information skills training.

B1 Knowledge of the key issues facing HE libraries.

C1 Effective communication and interpersonal skills.

C2 Proven ability to build effective working relationships.

C3 Proven training and presentational skills speaking to groups.

C4 Strong analytical and problem-solving ability.

C5 Ability to respond quickly and effectively to complex subject-specific enquiries.

C6 Ability to plan and progress work independently and/or with team-mates as required.

C7 Proven ability to manage, support and develop staff to their full potential.

C8 Excellent IT skills to use Microsoft Office packages and online resources.

C9 Proven commitment to continuous professional development to enhance own skills and knowledge.

C10 Proven customer service skills.

D1 Familiarity of working within virtual learning environments (e.g. Moodle) to support learning.

D2 Knowledge of library management system(s).

E1 Experience of developing and delivering training to a wide range of customers.

E2 Experience of using technologies to deliver training and support.

E3 Experience of supervising and developing a team.

E4 Experience of responding to complex subject-specific enquiries from a diverse range of users.

E5 Proven ability to manage tasks and deliver results.

E6 Evidence of effective liaison skills preferably within a Library/Educational setting.

E7 Experience of contributing to service planning and development.

E8 Experience of understanding operational and service requirements and delivering change.

F1 Experience of recruitment and selection.

F2 Experience of performance management and development.

F3 Experience of using social media for service/collection promotion and engagement.

F4 Experience of using a call management system.

Salary will be Grade 6, £31,502 - £35,308 per annum.

This post is full time (35 hours per week) and open ended.

As part of Team UofG you will be a member of a world changing, inclusive community, which values ambition, excellence, integrity and curiosity.

As a valued member of our team, you can expect:

1 A warm welcoming and engaging organisational culture, where your talents are developed and nurtured, and success is celebrated and shared.

2 An excellent employment package with generous terms and conditions including 41 days of leave for full time staff, pension - pensions handbook https://www.gla.ac.uk/myglasgow/payandpensions/pensions/, benefits and discount packages.

3 A flexible approach to working.

4 A commitment to support your health and wellbeing, including a free 6-month UofG Sport membership for all new staff joining the University https://www.gla.ac.uk/myglasgow/staff/healthwellbeing/.

We believe that we can only reach our full potential through the talents of all. Equality, diversity and inclusion are at the heart of our values. Applications are particularly welcome from across our communities and in particular people from the Black, Asian and Minority Ethnic (BAME) community, and other protected characteristics who are under-represented within the University. Read more on how the University promotes and embeds all aspects of equality and diversity within our community https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/.

We endorse the principles of Athena Swan https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/athenaswan/ and hold bronze, silver and gold awards across the University.

We are investing in our organisation, and we will invest in you too. Please visit our website https://www.gla.ac.uk/explore/jobs/ for more information.