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Job description

Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company.We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. Since our launch in 2014, we’ve opened over three million accounts and we've been voted Best Current Account Provider five years in a row. We employ more than 2,300 people across our London, Southampton and Cardiff offices and will open our Manchester office in 2023.
Reporting to the Head of Collections Strategy, we are looking for a Collections Strategy Specialist to play a key role in helping to define the collections strategies and policies for retail and SME customers.
Responsibilities

• Playing a lead role in defining Starling’s strategies and policies for Collections (SME and Retail), ensuring Starling customers get the best possible outcomes and we meet the requirements of regulations
• Champion continuous improvement of collections policies and strategies, helping to increase customer engagement and improve outcomes
• Supporting Collections Operations with the implementation of policies and procedures
• Maintenance of existing 1LOD collections policies and procedures
• Build familiarity with all key collections activities
• Ensure policies and procedures adhere to relevant regulation

Requirements:

• A collaborative working style
• Previous collections strategy experience
• Familiarity with relevant regulation, including CONC 7, the Consumer Credit Act (CCA) and the Lending Standards Board (LSB)
• Some experience of drafting policies
• Ability to support the rollout of policies and procedures
• Ability to influence different stakeholder groups and manage resistance to change
• Good qualitative and quantitative analytical skills
• Excellent written and verbal communication
• Highly organised, with the ability to deliver to deadlines and manage conflicting priorities within a dynamic environment

Benefits:

• 25 days holiday (plus take your public holiday allowance whenever works best for you)
• An extra day’s holiday for your birthday
• Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
• 16 hours paid volunteering time a year
• Salary sacrifice, company enhanced pension scheme
• Life insurance at 4x your salary
• Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
• Generous family-friendly policies
• Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
• Access to initiatives like Cycle to Work and Salary Sacrificed Gym partnerships

About Us
You may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway.
We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.
Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.